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CX600/Lync... will it work without an external phone #?

Longshot9
Occasional Visitor

CX600/Lync... will it work without an external phone #?

We are in the process of rolling out Lync 2010 to our users.  We have a pilot group of users that already have a shared pool of external phone numbers.  A few of those users have the CX600 and it works fine.  We are beginning to distribute devices to the rest of our users, of whom some are getting  the 600.  Those users currently do not have external numbers and won't for about a month, but they can use Lync internally to make calls.  When they connect their 600 to their computer or inline with the network cable, they cannot use the phone.  Is an external # required to use the 600 with Lync, or is there a special setting that needs to be made?

 

Thanks!

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX600/Lync... will it work without an external phone #?

Hello Longshot9,

welcome to the Polycom Community.

Not sure if this community is the correct one for LYNC specific questions but have these users got Enterprise Voice activated ? 

 

You may be better asking => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jschertz
Polycom Employee

Re: CX600/Lync... will it work without an external phone #?

In order to use any Lync Phone Edition device the Lync user must be enabled for Enterprise Voice.  This does not mean that they actually need to have a DID (or anything) assigned to their LineURI though, only that the Telephony Mode on the Lync user is not set to the default PC-to-PC Calling option.  This must be set to 'Enterprise Voice' in order to use and CX phone (except for the CX100).

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 3 of 4
Longshot9
Occasional Visitor

Re: CX600/Lync... will it work without an external phone #?

Thanks Jeff, that worked like a charm. 

Message 4 of 4