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CX600 Speakerphone/noise cancellation issues.

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Occasional Visitor

CX600 Speakerphone/noise cancellation issues.

Hello,

 

At my office we have 2 CX600 Lync phones in small conference rooms that house about 5-7 people tops.  I have had multiple complaints that too much "background noise" is causing issues in call quality from those on the other end.  It would appear from threads like this one - Link - that the phones have a mix of an oversensitive microphone and a buggy noise cancellation feature.  

 

is there any way to disable noise cancellation?  Also these phones are tied to conference room accounts and don't have computers hooked up to them, which seems to bar me from accessing any advanced menus.

 

Any help at all would be much appreciated!

 

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: CX600 Speakerphone/noise cancellation issues.

Hello RFLogan,

welcome to the Polycom Community.

The CX500 and CX600 is not really a conference phone, the CX3000 is our dedicated conference unit for LYNC.

 

I am not aware of any hidden / advanced menus that could change the phones microphone and I am most certainly not aware of any bugs in the noise cancellation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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