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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When transferring a call, either a consult and transfer or blind transfer, it appears to take up to 2 sec. for the transfer to happen.   This happens regardless of the parties involved,  3 internal, or 1 PSTN 2 internal.

 

We have some sites where very quick users have disconnected callers by going on hook following pressing the transfer key, but before the transfer dialog has completed.

 

This delay only appers to affect the CX600 phones, CX700 deployed at the same site, subnet, etc do not exhibit this delay.  Firmware on both is 4047.

 

James

2 REPLIES 2
HP Recommended

Hello James,

 

welcome to the Polycom Community.

 

Have you tested other Phones like the CX3000 or the CX500 yet against this functionality?

 

I would suggest you work via your reseller to raise a case with Polycom Support in your Region to get this to our attention.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello James,

 

I am trying to replicate this in our Lab and was unable to disconnect any Callers.

 

Scenario:

 

Win 7 PC with LYNC Communicator calls CX600

CX600 Answers and press Menu Button:

IMAG0064.jpg

 

Select Transfer Directly To ...

 

Searching for the CX700

 

IMAG0065.jpg

 

Press the Transfer Button and Hangup

 

The result is the Windows 7 Communicator Call rings on the CX700 and is not disconnected.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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