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‎02-02-2016 10:12 AM

HP Recommended

Hello, we are getting ready to implement some new Polycom CX600's connecting to Lync. We are trying to use our current headsets, which are Plantronics HW251 from our current phones. This particular headset is on the compatibility list for the CX600.

 

e are able to make/receive phone calls using the normal handset without issue. But when we try to use the Plantronics headset, we hear nothing from the ear piece and the person on the other end hears nothing from us.

 

Is there something we can do to make these headsets work with the new phones?

 

Thanks--Don

1 REPLY 1

‎02-02-2016 02:12 PM

HP Recommended

Hello Don,

welcome to the Polycom Community.

You may want to work with Plantronics support as the adapter cables from your prior phone cable may be incompatible with the CX range of phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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