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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-03-2014 04:09 PM

HP Recommended

I just got a lync account and got two polycom cx700. I'm trying to get hem going but when I conncet the to the computor it tells me cannot sign in. and a windown in the computer pups up asking for my log in, domain. Can someone please help me?

4 REPLIES 4

‎04-03-2014 11:24 PM

HP Recommended

Hello internetexpress01,

welcome to the Polycom Community.

The Polycom Support page contains the CX700 User guide => here <= and shows an example on Page 1-9 how to logon to your Domain if the details are added locally.

 

The same functionality is being used when using Better Together via USB.

 

Your LYNC provider should be able to give you the relevant details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-04-2014 12:16 AM

HP Recommended
I've done the same thing on the manual but it's like Lynch and the phone cannot interact.
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‎04-04-2014 12:20 AM

HP Recommended
phone is not recognized by the server.
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‎04-04-2014 12:37 AM

HP Recommended

Hello internetexpress01,

The are cerain prerequisits for a CX phone to work in your network.

 

I would suggest you start by verifying these aginst the deployment guide => here <= .

 

If you still encounter issues after this it is down to your LYNC provider to assist you with your network or you can purchase Polycom professional services in order to set this up for you.

 

I would also suggest to check via search engines as various blogs describe how to set this up or contact Microsoft support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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