Plantronics + Polycom. Now together as Poly Logo

CX700 and Apple Mac computer

Highlighted
Occasional Visitor

CX700 and Apple Mac computer

Hi,

 

We are running Microsoft Office Communicator 2007 r2 for voice, our Windows users have no issues, but our Apple users cannot dial from their communicator via the CX700 as the device is not recognised by the operating system.

 

Is there anywhere I can get the Apple drives for this phone (assuming such things exist)?

 

Cheers

 

Steve

Message 1 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: CX700 and Apple Mac computer

Hello Steve,

 

welcome to the Polycom Community.

 

The Polycom® CX700 IP Phone is designed to work with Microsoft Operating Systems only.


You can raise a Feature Request => here <= in order to highlight this to the Product Management.


Best Regards


Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Visitor

Re: CX700 and Apple Mac computer

Hi Steffen,

 

We had no issues when running the CX700 (with the original firmware build) on an older version of the OSX software, but when we upgraded both the OSX and the device firmware, it has stopped working.

 

We have a suite of Mac's and this is getting quite frustrating.

 

Is there a telephone to be used by an Apple machine for Office Communicator 2007R2?

 

Cheers

 

Steve

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: CX700 and Apple Mac computer

Hello Steve,

 

Polycom manufactures the CX700 after a Microsoft reference design and Microsoft is responsible for the Operating System Driver support running on the Operating System via the installed Communicator Version.

 

I would recommend that you liaise with your Microsoft Technical Account Manager (TAM) in order to highlight this issue with Microsoft as I am still struggling finding an official Microsoft or Polycom documentation highlighting that the combined usage of a CX700 with MAC OSX is a supported solution.

 

What Version of OSX are you running and what Version of Microsoft Office Communicator 2007 and what is the Software release installed on the CX700?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Polycom Employee

Re: CX700 and Apple Mac computer

Hi Halewood_IT,

 

We would like to get more info on the questions raised by Steffen so that we can attempt to resolve this for you.

 

What Version of OSX are you running and what Version of Microsoft Office Communicator 2007 and what is the Software release installed on the CX700?

 

Please let us know when you can.

 

Thank you,

Chad

Message 5 of 7
Highlighted
Frequent Visitor

Re: CX700 and Apple Mac computer

Hello, I'm the developer of Phone Amego which provides on-screen Caller ID, click-to-dial, and Mac-to-phone integration. Phone Amego recently added support for Polycom IP phones as described here:

 

  http://www.sustworks.com/pa_guide/polycom.html

 

I'm not sure about the CX700 specifically, but Phone Amego offers a Mac software solution that works with Polycom SoundPoint IP phones.

 

- Peter Sichel

  Sustainable Softworks

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: CX700 and Apple Mac computer

@Peter,

 

the CX Range uses their own Protocol and are not comparable with any of the Polycom SIP based Phones.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7