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Call Center - Model of phones?

Occasional Visitor

Call Center - Model of phones?

Hi,

 

For call center setup, why would I not want to use the model 410 phone?  Why is the 500 series a better option?  Is the 400 series not capable of performing in a call center?  What issues might I expect?  Any help or feedback would be greatly appreciated.  Thank you!

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Polycom Employee & Community Manager

Re: Call Center - Model of phones?

Hello RTOHARE,

welcome to the Polycom Community.

This completely depends on your own preference aka how much display space etc. do you and your users need.

 

A VVX 101/201 are very basic and the VVX3xx is monochrome only.

 

A VVX4xx has a colour display against a VVX50x or 60x which have touch.

 

I would purchase the 401/411 or 501 or 601

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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