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Call Completion - Firmware 4

Advisor

Call Completion - Firmware 4

Good morning,

 

 

I have seen no clear indication about Call Completion support in the docs and would like to know if it is implemented or not.

 

Is it possible ?

 

It is generally based on Dialog-Info SUBSCRIBE's to determine, when receiving for example a 486 BUSY, if the phone is available again for another call.

 

Thanks,

 

Damien

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Call Completion - Firmware 4

Hello Damien,

 

could you be a bit clearer what you are after?

 

Is it a specific RFC or can you give a better example?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 




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Message 2 of 6
Advisor

Re: Call Completion - Firmware 4

Older systems have that functionality : when you call somebody and that person is busy, you can enable CCBS (callback-on-busy). When the remote person puts the phone on hook, you get notified and you can dial again automatically.

 

In SIP, this can be done using SIP Dialog-info. When you dial somebody and you get a 486 BUSY from the remote, your phone can send a SUBSCRIBE to the remote extension with Event:dialog-info. The phone gets notified when the dialog is "terminated" and trigger a call.

 

See:

http://wiki.snom.com/Features/Call_Completion

Message 3 of 6
Polycom Employee & Community Manager

Re: Call Completion - Firmware 4

Hello Damien,

 

this is currently not supported.

 

I can only advise you to raise this as a feature request => here <=.

 

Please include the business case for it and if possible the relevant RFC.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Highlighted
Occasional Visitor

Re: Call Completion - Firmware 4

Many Customers ask us for this common feature "CALL COMPLETION", we already lost two cases against SNOM.

 

Obviously, Polycom has made great efforts to achive a certain Microsoft compatibility.  We've seen the first results in 4.01B, featuring spontaneous reboots, unexpected and loud tones on the handset, freezing phones and an unusable microbrowser.

 

SO, after having fixed some major problems in 4.03F, when can we expect a very common feature to be announced by Polycom for its "normal" users ?

Message 5 of 6
Polycom Employee & Community Manager

Re: Call Completion - Firmware 4

Hello HansBonfigt,

welcome to the Polycom Community.

Please work with your Polycom Reseller to bring this to the attention of a Polycom sales engineer.

 

The Community is not the correct place to raise a feature request for a functionality that is not currently supported (CCBS / CCNR).

 

UCS 4.0.2 Rev B already inlcuded Bug Fixes for issues found in UCS 4.0.1 Rev B.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6