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Call Display on CX600
Occasional Visitor

Call Display on CX600

Hello all I have searched high and low for an answer to this question


We have CX600 with Lync 2010,  here is the issue and ask.


When an external call comes in and alerts the cx600 only 1 line of information is displayed in this case the Callers Name, once the call is answered the display changes to two line showing Callers Name and Callers Number.  Not a big deal for most calls but All Cellular calls Come in showing only the provence name and people are reluctant to answer if they dont know.  Is there a way to have both name and number show during the alerting phase of a call ?

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Polycom Employee & Community Manager

Re: Call Display on CX600

Hello Daniel,

welcome to the Polycom Community.

The CX Phone Software itself as the LYNC Call Server is provided by Microsoft so your query is best addressed or raised in one of their community's.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2