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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-26-2012 02:31 AM

HP Recommended

Hi,

I am looking for a way to prevent the Call Forward No Answer and Call Forward Busy from displaying "Fwd: <number>" on the idle screen. I am using Soundpoint IP335 and sip release 4.0.1.

As I'm also displaying the date, the idle screen continually scrolls between the date and the "Fwd: <number>" which is a visual distraction.

 

I would expect 'Forward Always' to display on the idle screen when enabled, but not Call Forward No Answer and Call Forward Busy.

Call Forward No Answer and Call Forward Busy are usually used as static diverts to voicemail or mobile; whereas a "Forward Always" divert is usually flagged to the end user.

 

Thanks,

Steve

6 REPLIES 6

‎04-26-2012 02:55 AM

HP Recommended

Hello Steve,

 

any changes to the current Software need to be raised via a Feature request through a Polycom SE.

 

This must be done via your Polycom Reseller and a business case must be provided.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-01-2012 07:39 PM

HP Recommended

I totally agree with you.

 

But as of now it seems that the only way to prevent the scroll is to implement server-side forwarding. 😞

Was this reply helpful? Yes No

‎06-29-2015 10:22 AM

HP Recommended

Hello,

I have exactly the same problem with version 4.0.8.

We had version 3.2.1 for a long time in our network, we decided to upgrade all our devices for versi...

Our customers start to complain because this message is always appearing. We have IP 321, 331, 450, ...

Is there already any solution to avoid display this message?

 

Regards, Alexandre Costa

Was this reply helpful? Yes No

‎06-29-2015 11:01 AM

HP Recommended

Hello Alexandre Costa,

welcome to the Polycom Community.

I can only reply with what I suggested to the original poster 3 years ago.

 

The easiest way for you is to work with your Polycom reseller and raise a feature request providing a business case.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

 

As you can see by the lack of replies or feedback to the original post there does not seem to be a big interest in this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-29-2015 11:28 AM

HP Recommended

Hi,

 

is there any way to show the message for less time?

Our costumers don't want to know that there is CFNA to the voice mail, usually they know that is just there but want to know if something is different from that state.

 

Thank you for your answer.

 

Best Regards 

Was this reply helpful? Yes No

‎06-29-2015 01:11 PM

HP Recommended

Hello Alexandre Costa,

 

to my knowledge there is not parameter that can be changed.

 

A change in our Software would be required and I therefore can only ask you to work with your Polycom reseller and raise a feature request providing a business case.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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