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Call Log 2036

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Polycom Employee & Community Manager

Re: Call Log 2036

Hello @Olivier Thibeault,

 

welcome back to the Polycom Community.

 

One customer finally had a ticket raised and we are investigating the root cause at present.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 21 of 31
Occasional Advisor

Re: Call Log 2036

Nothing usefull but, I just found this on voip-info.org : 

--------------------------

Polycom Soundpoint IP600 – propably with old firmware – sends NTP timestamps that Wireshark tells me are dated Feb 7, 2036. This means that we have many years of roundtrip time, measured in millisecs. For a phone connected to the same switch as my Asterisk server, that’s a huge latency. I guess they need a bit more of CPU power for that device.  (or it’s me that needs help to upgrade my phone to a version where they’ve fixed this bug).

--------------------------

 

This was back in january 2010, so is nothing new, its come from firmware 2 or 3 at lease. This issue was probably always there form the start.

Message 22 of 31
Occasional Advisor

Re: Call Log 2036

Any update?

Message 23 of 31
Polycom Employee & Community Manager

Re: Call Log 2036

Hello @Olivier Thibeault ,

 

welcome back to the Polycom Community.


We are working on improving the way the phone will react if it receives a bad NTP packet causing the date to be the "2036"

 

If you are interested in the progress please open a ticket and quote EN-113273 / 1-11144121987 so we can share a potential test build.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 24 of 31
Frequent Advisor

Re: Call Log 2036

Should I open a ticket as well? I am experiencing the same bug, on VVX600 sets in our office. It happens every couple of weeks.

 

It's been happening for years, but even as recently as with the latest firmware 5.9.1 it's still happening.

 

I am very keen to follow this thread and know of any possible solution or test firmware. I can provide any type of debug info needed as well.

 

The related parts of our globally applied sntp settings are as follows:

<tcpIpApp>
<tcpIpApp.sntp tcpIpApp.sntp.address="ip.of.our.sntp.server(redacted)" tcpIpApp.sntp.address.overrideDHCP="1" tcpIpApp.sntp.resyncPeriod="3600" tcpIpApp.sntp.retryDnsPeriod="3600" tcpIpApp.sntp.daylightSavings.enable="1" tcpIpApp.sntp.daylightSavings.fixedDayEnable="0" tcpIpApp.sntp.daylightSavings.start.date="8" tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.start.month="3" tcpIpApp.sntp.daylightSavings.start.time="2" tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0" tcpIpApp.sntp.daylightSavings.stop.date="1" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.stop.month="11" tcpIpApp.sntp.daylightSavings.stop.time="2" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0" /> tcpIpApp>

<device
device.set="1"
device.sntp.serverName="cloudprv.com"
device.sntp.serverName.set="1"
/>
Message 25 of 31
Polycom Employee & Community Manager

Re: Call Log 2036

Hello all,

 

we believe we have addressed the issue in our code. 

 

The fix will go into the following releases:

 

  • 5.9.2      planned for Mid-March
  • 5.8.4      planned for April
  • 6.0.0      planned for April
  • 5.7.5      no date planned as of yet
  • 5.5.6      no date planned as of yet
  • 5.5.5      no date planned as of yet

All of the above are subject to change but you should see reference to a NTP bug in the release notes.

 

A factory reset may be required to clear the local call list on the phone.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 26 of 31
Advisor

Re: Call Log 2036

Hello Steffen,

 

The 5.9.2 haven't been released yet, please keep us updated when it does,

Latest so far is 5.9.1

 

Thanks,

Message 27 of 31
Polycom Employee & Community Manager

Re: Call Log 2036

Hello @KyleR  and all,

 

If this is urgent Polycom support can release the software if you have an active ticket open.

 

If this is not possible I believe we post 5.9.2 next week.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 28 of 31
Advisor

Re: Call Log 2036

Thats fine buddy we can wait till next week
Message 29 of 31
Polycom Employee & Community Manager

Re: Call Log 2036

Hello all,

 

The revised date for now is:

 

  • 5.9.2      planned for Mid April
  • 5.8.4      planned for June
  • 6.0.0      planned for Mid April
  • 5.7.5      no date planned as of yet
  • 5.5.6      no date planned as of yet
  • 5.5.5      no date planned as of yet

All of the above are subject to change but you should see reference to a NTP bug in the release notes.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 30 of 31