Call Log 2036

[KyleR]

Hello Support,

Some polycoms changes their dates sometimes to 2036, it can be fixed by formatting file system then re-provisionning the phone in order to show current again, it there a way to avoid that?

Thanks,

[SteffenBaierUK]

Hello KyleR,

welcome back to the Polycom Community.

We have a similar case already VESC-7110 and are currently investigating this.

Please work with your Polycom reseller and set the logging as follows:

<test log.render.level="0"
log.level.change.clist="0"
log.level.change.dbs="0"
log.level.change.app1="2"
log.level.change.sip="0" />

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[KyleR]

Steffen, 

the mentionned parameters should be added to which cfg files?

<test log.render.level="0"
log.level.change.clist="0"
log.level.change.dbs="0"
log.level.change.app1="2"
log.level.change.sip="0" />

Thanks 

[SteffenBaierUK]

Hello KyleR,

simply stick them in a file and import via the Web Interface

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[KyleR]

Wonderful Thanks

[KyleR]

Stephen,

some phone are not fixing the issue when i import the mentionned parameters, do know first the reason of some polycoms change their hidtory date to 2036 by themselves, do u think there is a way to fix this using any feature?

Thanks,

[SteffenBaierUK]

Hello KyleR,

the suggested logging levels simply change the logging level so you can give these logs to your Polycom reseller so they can open a ticket and submit these to us so we can find the root cause.

They are not fixing anything.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello KyleR,

Have you yet contacted your reseller?

I have been given a test build for my case 1-4684665451 VESC-7110 so I suggest you work with your reseller so you get access to this software and the suggested logging.

Best Regards

Steffen Baier

Polycom Global Services

[broo0123]

I have ran across this issue with several of our VVX 300 phones.  Rebuilding files and rebooting sometimes corrected but it will come back.  We have tried different versions of firmware 5.4.6 and 5.5.1.  Has anyone found a resolution?

Thank you,

Brandi Brooks

[SteffenBaierUK]

Hello Brandi Brooks,

welcome to the Polycom Community.

I can only give you the same advise as the original poster.

Please open a ticket so we can track this and let you test a build. You must work with your reseller.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services