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Call Waiting Beep heard for every call coming to main line, only some users

SOLVED
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Polycom Employee & Community Manager

Re: Call Waiting Beep heard for every call coming to main line, only some users

Hello calebg,

welcome back to the Polycom Community.

Did you ever fix your issue => here <= ?

 

The issue discussed in this post is fixed in above software versions with above VOIP ticket.

 

If you have an issue please open a ticket via your Polycom reseller so we can track this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 12
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Occasional Advisor

Re: Call Waiting Beep heard for every call coming to main line, only some users

Hello,

We are on version 5.5.11526 (which is what this doc mentions should have the fix), and it doesn't appear to have that fix. I have confirmed that disabling call waiting (call.callWaiting.enable="0") fixes the problem with BLF activity. Unfortunately disabling call waiting is not an ideal fix though; because that disables the feature. Currently working with our reseller (NetxUSA) to get a case opened with Polycom.

 

Thanks, 

Caleb

Message 12 of 12