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Call completion problem with VVX500 - digimap

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Occasional Advisor

Call completion problem with VVX500 - digimap

i recently purchased a VVX500 moving away from the ciscos.. 

but the issue I have is my VVX500 will not dial a number without the need for adding a 1 - its making me bonkers..

i have tried everything. 

 

the phone factory was 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

I changed it to 

[2-9]11|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxxT|[1-9]xxT

it will for the life of me, not dial 1 before the numbers. 

i have tried this as well. 

[2-9]11|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxx|[1-9]xxT

 

loosing my mind.. 

our numbers in our region require you dial area code + number.. 

i tired of manually dialing the 1

Message 1 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Call completion problem with VVX500 - digimap

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


The above explains the digitmap and shows the relevant logging levels to track down issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Advisor

Re: Call completion problem with VVX500 - digimap

i tried that and i spend over an hour and nothing.. 

same results.. 

i have rebooted the phone, i have tried everything.. 

it will not auto complete a call with 1 in front of it for me.

411 works

internal 3 digit intercom works

but for somereason i have to insert 1 before dailing a number

 

any help you can provide is very much appricated..

 

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Call completion problem with VVX500 - digimap

Hello Steve,

The FAq post should be sufficient to do this and to troubleshoot.

 

Can yu provide an example number you try to dial ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Advisor

Re: Call completion problem with VVX500 - digimap

any number I try says the number i dialed is invalid or not in service - unless i dail 1..

 

here is number for you to try. 416-967-1111 only works if i dail 1 infront of it.

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Call completion problem with VVX500 - digimap

Hello Steve,

I am unsure if you looked at the above quoted FAQ post or tried anything suggested in there but looking at this sentence / example:

 

  • RR604Rxxxxxxx—prepend 604 to all 7 digit numbers
    — For example, if a customer dials 4539400, 604 is added to the front of the number, so a call 6044539400 is placed.

 

The above is an applicable example and you could simply change  RR604R into RR1R

 

Changing therefore:

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

into

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|RR1R[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

would dial a 1 for all calls starting matching this:

 

  • [2-9]xxxxxxxxx:  Long Distance rule without prefix allowing Digits from => 9 with an additional 9 Digits allowing a 10 Digit Number to be dialed

Log to prove it:

 

1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against [2-9]11 (3)
1207095637|so   |2|03|[SoDigitMapC]: Disabling [2-9]11 (3) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against 0T (1)
1207095637|so   |2|03|[SoDigitMapC]: Disabling 0T (1) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against 011xxx.T (5)
1207095637|so   |2|03|[SoDigitMapC]: Disabling 011xxx.T (5) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against [0-1][2-9]xxxxxxxxx (11)
1207095637|so   |2|03|[SoDigitMapC]: Disabling [0-1][2-9]xxxxxxxxx (11) - No match possible (4)
1207095637|so   |1|03|[SoDigitMapElementC]: Checking 4169671111 (10) against RR1R[2-9]xxxxxxxxx (10)
1207095637|so   |2|03|[SoDigitMapC]: RR1R[2-9]xxxxxxxxx (10) 14169671111 - Match
1207095637|so   |3|03|[SoDigitMapC]: dial(char*) Map Element 4 (0x42c7a820 - RR1R[2-9]xxxxxxxxx - 10) declared match (1)


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Occasional Advisor

Re: Call completion problem with VVX500 - digimap

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|RR1R[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

that worked thank you so so much.

appreciate the help.

Message 7 of 7