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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-11-2018 07:32 PM

HP Recommended

We have an Administrative Assistant who needs to answer calls that come in to her boss' phone. I have the service provider (RingCentral.com) configured to have calls to her boss' phone ring on his phone and her phone simultaneously. What she needs to know is if the call is for her boss as opposed to a call coming in for her. How can I configure her phone to display something like "Call for Steve" on the phone's display?

Below is the phone info if that helps.

Thanks!
Shane

---------------
Phone Information
Phone Model VVX 300
Part Number 3111-46135-002 Rev:A
MAC Address 00:04:F2:C4:E1:A8
IP Mode IPv4
UC Software Version 5.6.0.20009
Updater Version 5.8.0.24992
---------------

1 REPLY 1

‎09-12-2018 03:10 AM

HP Recommended

Hello @ShaneB,

welcome to the Polycom Community.
Traditionally this is not how to use such scenario as for the phone its just another call coming in but there is no real differentiation between a direct call or a forwarded call.

 

I suggest you work with your service provider to setup a BLF / Busy Lamp Field instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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