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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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When an inbound call is transferred the caller ID is correct, however, when looking at  call logs it displays the extension that transferred the call.

Cell 12125551212->ext 22 12125551212(CID)->ext 25 12125551212(CID)

Call log for call on ext 25 will show ext 22 (not 12125551212).

Are there any current configs that address this issue?

4 REPLIES 4
HP Recommended

Hello Steven Meyer NYC,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Please also include what type of phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I apologise, 5.5.0. VVX400.

HP Recommended

Hello Steven Meyer NYC,

Can you raise this with your reseller ?

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Hi,

I already have a feature request open with Polycom regarding this bug/feature. The ID is VOIP-116829. Feel free to refer to this case number.

I also have a thread open here at : http://community.polycom.com/t5/VoIP/Missed-calls-wrong-callerid-on-assisted-Transfer/m-p/86201#M186...
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