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Call logs do not reflect caller ID upon transfer

Steven Meyer NYC
Occasional Visitor

Call logs do not reflect caller ID upon transfer

When an inbound call is transferred the caller ID is correct, however, when looking at  call logs it displays the extension that transferred the call.

Cell 12125551212->ext 22 12125551212(CID)->ext 25 12125551212(CID)

Call log for call on ext 25 will show ext 22 (not 12125551212).

Are there any current configs that address this issue?

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Call logs do not reflect caller ID upon transfer

Hello Steven Meyer NYC,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Please also include what type of phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Steven Meyer NYC
Occasional Visitor

Re: Call logs do not reflect caller ID upon transfer

I apologise, 5.5.0. VVX400.

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Call logs do not reflect caller ID upon transfer

Hello Steven Meyer NYC,

Can you raise this with your reseller ?

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
DavidG
Frequent Advisor

Re: Call logs do not reflect caller ID upon transfer

Hi,

I already have a feature request open with Polycom regarding this bug/feature. The ID is VOIP-116829. Feel free to refer to this case number.

I also have a thread open here at : http://community.polycom.com/t5/VoIP/Missed-calls-wrong-callerid-on-assisted-Transfer/m-p/86201#M186...
Message 5 of 5