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Call on Hold: pick up on another phone / extension

Occasional Visitor

Call on Hold: pick up on another phone / extension

My business is relatively new to VOIP.  Moving from an in-office hardware-based phone system to VOIP, one feature is sorely missed.


My employees pickup a call in the lounge for example and say hold on, let me go to my computer.  They want to press the hold button, go to another phone, see the light blinking red or whatever, press the button and talk.


I have Polycom VVX 300 phones on Vonage.


I've seen this question asked in many ways on many forums, but the only answers I've seen involve call transfer and park features which are too convoluted for my business needs.


Are there any voip service providers that can do this?  Or is it a theoretical limitation of voip?


Thank you

Message 1 of 2
Polycom Employee & Community Manager

Re: Call on Hold: pick up on another phone / extension

Hello TalkTalk,

welcome to the Polycom Community.

The Polycom Phones support Park as a basic standard feature but you would need to work with Vonage on how to set this up.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2