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Call transfer ringback

rfut
Occasional Advisor

Call transfer ringback

I have a customer that is blind transferring calls to other extensions with no voicemail. If the transferred called is not picked up it goes unanswered. Is there a solution where the call can ring back to the phone that transferred it? If so where can I find the parameters?

 

I have reached out to my reseller and they called it "call transfer ringback" and their tier 1 support and they said such parameters do not exist. I am hoping for a different answer here.

 

I am using the Poly VVX 450 running 6.3.1.8427. 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Call transfer ringback

Hello @rfut ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new question, this would most certainly be the responsibility of the SIP switch?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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