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Calls going straight to voicemail (VVX 410, SIP 5.6.0.20009)

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Occasional Contributor

Calls going straight to voicemail (VVX 410, SIP 5.6.0.20009)

Hi one of the staff in my office's phone does not ring when receiving an incoming call and goes straight to voicemail. The call appears afterwards as a missed call. She does not have DND enabled or any Call Forwading features. Is there any solution to this? No other phone in the office does this and she misses all calls because of it. Please give me a first step or solution.

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Polycom Employee & Community Manager

Re: Calls going straight to voicemail (VVX 410, SIP 5.6.0.20009)

Hello @marykrak1,

welcome to the Polycom Community.

It is always useful to include if you are using a SIP server or a LYNC / Skype for Business server.

Most likely you would need to contact whoever provides your service to you to look into the signalling between the Phone and your yet unknown SIP provider.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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