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Can I assign a softphone extension to a BLF key to monitor extension (using VVX450)?

40love
Occasional Advisor

Can I assign a softphone extension to a BLF key to monitor extension (using VVX450)?

When configuring line keys, when I add a hard phone extension to a key with category BLF, the BLF monitor works correctly, but when I use a softphone extension, I get an x mark next to the person icon on the phone panel, so it works as a speed dial to the softphone extension, but not as a BLF monitor.

 

What else do I need to do to setup a softphone extension as BLF? Is it possible?

 

My config is similar to this, in this example I have 2 hardphone extensions and 1 softphone extension.

 

 
<attendant>
    <attendant.resourceList  
        attendant.resourceList.1.label="softphone 100"
        attendant.resourceList.1.type="normal" 
        attendant.resourceList.1.address="100"
        attendant.resourceList.2.address="132"
        attendant.resourceList.2.label="hardphone 132" 
        attendant.resourceList.2.type="normal"
        attendant.resourceList.3.address="133" 
        attendant.resourceList.3.label="hardphone 133"
        attendant.resourceList.3.type="normal"   />
</attendant>


<lineKey lineKey.1.category="Line" lineKey.1.index="1" lineKey.2.category="Line" lineKey.2.index="1"
    lineKey.3.category="Line" lineKey.3.index="1" lineKey.7.category="BLF" lineKey.8.category="SpeedDial"
    lineKey.8.index="1" lineKey.13.category="BLF" lineKey.14.category="BLF" 
>
    <lineKey.reassignment lineKey.reassignment.enabled="1"></lineKey.reassignment>
</lineKey>
Thanks.
Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can I assign a softphone extension to a BLF key to monitor extension (using VVX450)?

Hello @40love ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

Please do not simply mark them without any type of feedback. 

 

For your new issue, you have not provided the minimum required information outlined in our ReadMeFirst or the FAQ. I am unsure what you mean by softphone and hardphone so I can only recommend you start reading up on this:

 

Aug 06, 2013 Question: How can I use the Buddy Watch feature?

Resolution: Please check => here <=

 

or

 

Nov 4, 2011 Question: How can I set up a Busy Lamp Field / BLF with a Digium Asterisk SIP Server?

Resolution: Please check => here <=

 

or

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Our Phones and software support standardized methods of monitoring other phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
40love
Occasional Advisor

Re: Can I assign a softphone extension to a BLF key to monitor extension (using VVX450)?

By softphone I mean a software phone. By hardphone I mean a desk Polycom phone (hardware phone). Do you know if it's possible to set up an extension softphone as a BLF key?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can I assign a softphone extension to a BLF key to monitor extension (using VVX450)?

Hello @40love ,

 

I cannot tell you if a softphone supports either buddy watch or BLF. I can only outline our FAQ on how you can check and try and troubleshoot this.

 

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4