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Can not call VVX 300 extension after period of inactivity

JBunstone
Occasional Contributor

Can not call VVX 300 extension after period of inactivity

VVX300 UCS:  4.1.6.5374, BootRom:  5.1.6.4483, Dlink DIR 651 with SIP ALG disabled, Netgear Prosafe GS110TP  POE Switch

 

Office with 6 VVX300 phones.  I can not call 2 extensions, however they can intercom the other phones.  Both phones are idle for long periods of time.  If I power cycle the phones I am able to call those extensions.  All phones are running the same UCS and BootRom.  I temporarily replaced the phones with soundpoint 550 and there was no issue so it seeme to be something with the VVX300.  Anyone experienced this before?

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can not call VVX 300 extension after period of inactivity

Hello JBunstone,

welcome to the Polycom Community.

UC Software 4.1.6 is no longer a supported software version.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
JBunstone
Occasional Contributor

Re: Can not call VVX 300 extension after period of inactivity

Thank you for your response. Though I do wonder why brand new phones were shipped with unsupported software. I tried to upgrade the software using the gui. I selected update software using polycom server and it came back with a earlier version and asked me if I wanted to down grade my software, which I said no. I will try to find a newer version.
Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can not call VVX 300 extension after period of inactivity

Hello JBunstone,

The posted FAQ information explains how to setup a local provisioning server in case you cannot use the built in upgrade server.

 

The latest main release is UC Software 5.3.0 and the latest Maintenance release is 5.2.3


In addition the community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4