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Can only partially provision polycom ip331

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Can only partially provision polycom ip331

Help! I've set up an ftp server to provision the Polycom IP331s, the FTP log shows that the phones download the (mac-address).cfg and sip.ld files and then upload their log file. Then the process stops, the phones don't download the 102.cfg file listed in the (mac-address).cfg file.

I've checked (mac-address).cfg with an XML editor and it does not show any errors. I've also manually ftp'd the 102.cfg file to check that it can be downloaded.

Any help would be appreciated. All the details are shown below. The real mac address has been replaced with (mac-address) and open chevrons with open parenthesis.


FTP Transfer Log
Mon Jun 29 17:32:06 2015 1 620 /tftpboot/(mac-address).cfg b _ o r PlcmSplp ftp 0 * c
Mon Jun 29 17:32:06 2015 1 48180 /tftpboot/sip.ld b _ o r PlcmSplp ftp 0 * i
Mon Jun 29 17:32:13 2015 1 0 /tftpboot/(mac-address)-boot.log b _ i r PlcmSplp ftp 0 * i

(?xml version="1.0" standalone="yes"?)
(!-- Default Master SIP Configuration File-->
(!-- For information on configuring Polycom VoIP phones please refer to the -->
(!-- Configuration File Management white paper available from: -->
(!-- $RCSfile$ $Revision: 155255 $ -->

Uploaded Phone Log File
0101000021|copy |3|00|'ftp://PlcmSplp:****@3232248380/(mac-address).cfg' from '3232248380'
0101000021|copy |3|00|Download of '(mac-address).cfg' succeeded on attempt 1 (addr 1 of 1)
0101000022|copy |3|00|'ftp://PlcmSplp:****@3232248380/sip.ld' from '3232248380'
0101000022|cfg |3|00|Image sip.ld has not changed
0101000022|copy |3|00|buffered_write: transfer terminated
0101000022|copy |3|00|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1)
0101000022|cfg |3|00|Downloaded application image is identical to current version
0101000022|cfg |3|00|Phone successfully provisioned
0101000022|app1 |3|00|Application, load: Type=SIP, Version= 02-Nov-11 13:18
0101000029|app1 |4|00|Loaded application sip.ld successfully, errors 0x20.
0101000029|app1 |6|00|Uploading boot log, time is MON JAN 01 00:00:29 2007

Phone Information
Phone Model SoundPoint IP 331
Part Number 2345-12365-001 Rev. 1
MAC Address (mac-address)
IP Address
SIP Software Version
BootROM Software Version

Message 1 of 2
Polycom Employee & Community Manager

Re: Can only partially provision polycom ip331

Hello macsmith,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=


In addition I would suggest you upgrade the phone to a currently supported version like UC Software 4.0.9

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2