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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-26-2017 07:37 AM

HP Recommended

Hi Steffen,

 

Actually the VVX 500 I have is a liitle bit older than 1 year, sorry. I have plenty of VVX411's that are brand new but that does not help of course. As we will probably stick to VVX411 anyhow I won't chase this up any longer, but it is annoying that the same configuration does work on a VVX400 and does not work on a VVX500 (I in general want stuff to work as designed). 

 

I did use softkey.1, .2 and .3, none of them worked on the VVX500. Upload the same config to a VVX400 with the same basic config and voila, 3 softkeys appear.

 

I have attached the config file that I uploaded via the Web UI.

 

Regards, Paul

test-soft-device2.zip
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‎07-26-2017 10:46 AM

HP Recommended

Hello Paul ,

Like I said I tested your original example on a VVX500 and it works as shown in my screenshot.

 

If you do not want to pursue a ticket then we won't be able to help.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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