Hello Polycom Community, i'm glad to be here, i'm new but i have had time reading posts here and solved a lot of issues related with Polycom IP Phones...
But now i have a problem that i could not solve yet, a customer send me some Polycom SoundPoint 501 , the had corrupted files, thanks to this community i could solved that via FTP loading the files correctly, but now i need to upgrade the firmware to can log on to the GUI Phone as a Admin and provisioning in "Provisioning Server" section, i've tried several times and things, to get start i have this options:
DHCP Client: Enabled
Boot Server: Static
Boot Srv Type: IP Address
Server Type: HTTP
CDP: Disabled
Server Address: (I used several like:)<removed by the moderator as this is for Polycom Support customers only>
And no one seems to work, i'm keep seeing the Phone's GUI with no options.
Hope can anybody help me!
Regards!
Solved! Go to Solution.
Hello @Reynol,
welcome to the Polycom Community.
The SoundPoint IP 501 was discontinued and was no longer available for purchase since 08/20/2009. Support for the product ended 08/20/2014.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?
Resolution: Please check => here <=
The latest Software supported by your phone is SIP 3.1.8
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello @Reynol,
welcome to the Polycom Community.
The SoundPoint IP 501 was discontinued and was no longer available for purchase since 08/20/2009. Support for the product ended 08/20/2014.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?
Resolution: Please check => here <=
The latest Software supported by your phone is SIP 3.1.8
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services