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Can't Upgrade Firmware SoundPoint 501

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Occasional Visitor

Can't Upgrade Firmware SoundPoint 501

Hello Polycom Community, i'm glad to be here, i'm new but i have had time reading posts here and solved a lot of issues related with Polycom IP Phones...

 

But now i have a problem that i could not solve yet, a customer send me some Polycom SoundPoint 501 , the had corrupted files, thanks to this community i could solved that via FTP loading the files correctly, but now i need to upgrade the firmware to can log on to the GUI Phone as a Admin and provisioning in "Provisioning Server" section, i've tried several times and things, to get start i have this options:

DHCP Client: Enabled

Boot Server: Static

Boot Srv Type: IP Address

Server Type: HTTP

CDP: Disabled

Server Address: (I used several like:)<removed by the moderator as this is for Polycom Support customers only>

 And no one seems to work, i'm keep seeing the Phone's GUI with no options.

 

Hope can anybody help me!

 

Regards!

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1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Can't Upgrade Firmware SoundPoint 501

Hello @Reynol,

welcome to the Polycom Community.

 

The SoundPoint IP 501 was discontinued and was no longer available for purchase since 08/20/2009. Support for the product ended 08/20/2014. 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=


The latest Software supported by your phone is SIP 3.1.8

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Can't Upgrade Firmware SoundPoint 501

Hello @Reynol,

welcome to the Polycom Community.

 

The SoundPoint IP 501 was discontinued and was no longer available for purchase since 08/20/2009. Support for the product ended 08/20/2014. 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=


The latest Software supported by your phone is SIP 3.1.8

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2