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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 
I recently upgraded my Polycom 8800 to the Software 5.5.4 Rev AA and as a result the Networked Devices Option is no longer listed.
 
How do I go about pairing it with the Visual+ in the new settings configuration.

Best,
John
3 REPLIES 3
HP Recommended

Hello @John_Doe49,

welcome to the Polycom Community.

I am unsure why an update should "hide" this menu but have you tried a factory restore ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 Hi Steffen,

 

The instructions on the Visual+ have the setting at Settings > Networked Devices while after updating it becomes Settings > Wireless Displays

Another part of the problem was that the Polycom needs to be connected via Ethernet (not wifi as mine was) in order to detect the Visual +

HP Recommended

Hello @John_Doe49,

Again I am unsure what Software version you had prior to the upgrade so things may have changed when using an initial release.

 

In addition I am pretty sure we never supported the Trio on WiFi whilst using an Visual+

 

I suggest for any follow up questions you simply open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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