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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-06-2013 01:41 PM

HP Recommended

A customer of ours shipped us 5x IP 6000's, and we're trying to system default them so that we can get them to hit our server.

 

There is no option in any of the menus (got a password from the provider that preconfigured them) like there is when we boot a brand new unit.

 

Anyone have any ideas? 

1 REPLY 1

‎09-07-2013 04:22 AM

HP Recommended

Hello PolycomRocks,

welcome to the Polycom Community. It is always useful to post the currently installed software version as an answer depends on this detail.

If they are running an older Version the complete factory reset needs to be done when the phone boots up and displays the countdown.

 

Please check this FAQ post here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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