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Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, latest firmware

SOLVED
KevinK
Visitor

Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, latest firmware

Hello, 

Quick question.  On the "Paging/PTT Configuration" page in the web interface, after enabling Group Paging, I can edit the "Group No." and "Available" fields, but the "Send", "Receive", "Subscribe", and "Label" columns are not shown either on the three default groups, or in the "Configure Groups" button.  But I can edit them on the phone.  I'm logged in as admin.

Anyone know why?

Message 1 of 11
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Hello @KevinK ,

 

As already stated and hopefully outlined in the last shared FAQ post a configuration file for the phones must not use these individual sections. These are created by the phone when a backup is created to document where the changes came from.

 

A configuration file should only contain changes to the standard configuration and must be XML conform.

 

In my voluntary role, I cannot spend too much time explaining this in minute detail so I can only recommend checking the shared FAQ and/or the Admin guide.

 

Simply downgrade your phone to 6.3.1 and the fields are there. You can populate these and see in the backup how these are stored.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 11
10 REPLIES 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, latest firmware

Hello @KevinK ,

Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id

Therefore the Poly VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Could you change this in older versions? If yes what software was this?

 

Just as an FYI:

 

Oct 20, 2017 Question:Why can I not change every single configuration parameter via the Phone UI or the Web Interface?

Resolution: Only the most common settings can be changed via the Phone UI or the Web Interface. Additional configuration parameters either require a provisioning server as shown => here <= or simply import a configuration file (or unzip FAQ attached example files) and import these via the Web Interface as shown => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
KevinK
Visitor

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Sorry for leaving that out.  I don't see a way to edit the original post.  Am I just not seeing that?

 

Is there a list of fields that are not available in the web interface?

 

Or can you point me to the example config files that your post is referring to?  I assume these example configs will have every field?

 

Thanks

Message 3 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Hello @KevinK ,

 

There is no such list as simply what you see in the Web IF is there today. The phones are usually configured using configuration files and these can change everything possible.

 

From the FAQ:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

or

 

Jan 14, 2015 Question: Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

A backup will always show the source of the change and show you the parameter used to make the change.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Hello @KevinK ,

 

apologize as I am unsure if there was some editing taking place or I simply did not grasp what the issue at hand is. I can confirm these menus are missing when running 6.4.0

 

They "should" be there but they are not. Let me raise this internally. You can downgrade to 

 

Lesson learned, do not look at posts on mobile phone


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 11
KevinK
Visitor

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Thanks for the info Steffen.  "allowReceive" and "allowTransmit" were the fields I was looking for.

 

I think I see another problem though.  The fields that can't be edited in the web interface also can't be loaded from a config file and they don't export in the backup.  Here is an example of something I'm trying to set up:

 

		ptt.channel.1.label="ALL"
		ptt.channel.2.label="FRONT DESK"
		ptt.channel.3.label="EMBROIDERY"
		ptt.channel.4.label="BACK ROOM"
		ptt.channel.5.label="BACK ROOM"
		ptt.channel.6.label="OFFICE"
		ptt.channel.1.subscribed="1"
		ptt.channel.2.subscribed="1"
		ptt.channel.3.subscribed="1"
		ptt.channel.4.subscribed="1"
		ptt.channel.5.subscribed="1"
		ptt.channel.6.subscribed="1"
		ptt.channel.1.allowReceive="1"
		ptt.channel.2.allowReceive="0"
		ptt.channel.3.allowReceive="0"
		ptt.channel.4.allowReceive="1"
		ptt.channel.5.allowReceive="1"
		ptt.channel.6.allowReceive="0"
		ptt.channel.1.allowTransmit="1"
		ptt.channel.2.allowTransmit="1"
		ptt.channel.3.allowTransmit="1"
		ptt.channel.4.allowTransmit="1"
		ptt.channel.5.allowTransmit="1"
		ptt.channel.6.allowTransmit="1"
		ptt.channel.1.available="1"
		ptt.channel.2.available="1"
		ptt.channel.3.available="1"
		ptt.channel.4.available="1"
		ptt.channel.5.available="1"
		ptt.channel.6.available="1"

 

 

It looks like, when placed in the WEB section, only the "label" and "subscribed" fields will load from a config file.

 

I got this all to load by putting it in the <PHONE_LOCAL /> section of a backup file and restoring that.  This works well.  Is there a better way?

 

 

Message 6 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Hello @KevinK ,

 

I suggest you check:

 

Jun 27, 2018 Question: How can I determine what source or order a configuration value came from or what is the priority of this?

ResolutionDetails => here <=

 

These "Sections" are meant for the phone to be created whenever a change was made.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
KevinK
Visitor

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Thanks Steffen.  I think this validates my solution, but I want to make sure I'm not totally missing your point.

 

You said previously that "The phones are usually configured using configuration files and these can change everything possible."  I'm wanting to know if there is a better option than using the "PHONE_LOCAL" section.  Otherwise, I have to go to every phone and manually enter all of the settings, because these settings are never backed up and are not loaded if in the WEB section.

 

It also sounded like you think that these fields should be in the web interface.  If that were fixed by the developers then I assume they'd be backed up in the web config and will then be able to be restored from a config without putting them in PHONE_LOCAL.  Am I correct?

 

Here are the facts from my testing:

1.  These fields are not available in the web interface.

2.  These fields are only available from the phone interface.

3.  Once edited from the phone interface, these fields are not backed up in any config file or a phone backup file.  So in a backup/restore situation these values would be lost.

4.  Manually entering values in the PHONE_LOCAL section of a backup file, and then loading the backup is one way to get them into the phone without using the phone interface.

Message 8 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Hello @KevinK ,

 

As already stated and hopefully outlined in the last shared FAQ post a configuration file for the phones must not use these individual sections. These are created by the phone when a backup is created to document where the changes came from.

 

A configuration file should only contain changes to the standard configuration and must be XML conform.

 

In my voluntary role, I cannot spend too much time explaining this in minute detail so I can only recommend checking the shared FAQ and/or the Admin guide.

 

Simply downgrade your phone to 6.3.1 and the fields are there. You can populate these and see in the backup how these are stored.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 11
KevinK
Visitor

Re: Can't edit Send/Receive/Subscribe/Label in web interface of VVX 411, firmware 6.4.0.11527

Thanks.  I should have asked after your second reply.  You said 'downgrade to' and then that was the end of the sentence.  It certainly does fix this issue and the fields are also imported and exported.

 

The only problem I'm having on the lower version is that when someone uses PTT to call, they have to be subscribed to the group they're calling or they can't hear the answer back.  Maybe this was not working in the newer version either and I just hadn't done enough testing.  It makes PTT a lot less useful though.  Should I make a new topic for this or is there somewhere to request features?

Message 10 of 11