Plantronics + Polycom. Now together as Poly Logo

Can't get the Presence Category to show up

Occasional Contributor

Can't get the Presence Category to show up

I am wondering what the category "Presence" is supposed to do. I understand the other categories, but I am not sure about what "Presence" does, and how to configure it.


This is my test config.

In this case, I see the line on key #1. But I was expecting the key # 15 (in the VVX450 expansion module) to show something, but it's not showing anything. How can I configure this "Presence" key and what is it used for?


<lineKey.reassignment lineKey.reassignment.enabled="1">

<attendant >

attendant.resourceList.1.address="120" attendant.resourceList.1.label="test 120" attendant.resourceList.1.type="normal"
attendant.resourceList.2.address="121" attendant.resourceList.2.label="test 121" attendant.resourceList.2.type="normal"





<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<fn>Test 1</fn>
<fn>Test 2</fn>


Message 1 of 2
Polycom Employee & Community Manager

Re: Can't get the Presence Category to show up

Hello ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


For your new post did you check:


Dec 6, 2011 Question: What Phone Models support the LYNC, Microsoft Skype for Busines, Skype for Business Online or Teams?

Resolution: Please check => here <=


And/or the Admin Guide matching your yet unknown Software Version?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2