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Can't make IP7000 mics works when mobile phone is connected with external 2,5 jack

PierrePaul
Occasional Contributor

Can't make IP7000 mics works when mobile phone is connected with external 2,5 jack

Hello Team,

for demo purpose i try to use sounstation IP 7000 with a cell phone connected through 2,5 jack external port

unfortunately sounds in works but sounds out doesn't ie : i get the audio from the distant caller on the IP 7000 loud speaker and it sounds good but the distant caller hear me very weakly because my voice is catched by the cellphone mic instead of the soudstation mics.

i ve tried with an iphone and a galaxy, issue remains.

my setting are : Aux Audio IN / Other Input ( but same results with Wireless Mic or Off checked )

nb : when i play music from the cell phone it works and is played back on the soudstation loud speaker.( pictures attached )

 

any ideas ?

regards Pierre

 

 
 
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can't make IP7000 mics works when mobile phone is connected with external 2,5 jack

Hello Pierre,

welcome to the Polycom Community. Are you using the correct cable?

The community's VoIP FAQ contains this post here:

Aug 01, 2013 Question: What mobile phone cable can I use?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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