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Can you disable the physical hookswitch?

SOLVED
Highlighted
Occasional Visitor

Can you disable the physical hookswitch?

Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config or some other method? 

 

Perfect world I'd like it so that they can answer the call by lifting the receiver but the call will not hang up when they put it down, they would have to push the 'End Call' Button. 

 

The hookswitch doesn't seem to have a known key id per https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-vvx-600-and-601-business-media-phone...

 

Using VVX 601 OpenSIP 5.8.1

Broadsoft via Telstra TIPT

Message 1 of 5
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Highlighted
Polycom Employee & Community Manager

Re: Can you disable the physical hookswitch?

Hello @LT16 ,

 

The shared FAQ should help you with this but I just tested this and it is not a supported scenario and my "idea" does not work.

 

This would be a feature request via a Poly reseller providing a business plan for lost revenue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Can you disable the physical hookswitch?

Hello @LT16 ,

 

Welcome to the Poly Community.

I suggest you experiment with the Key Observer Log level Event 2 as pressing the Hook Switch triggers a key 256 on a VVX 410 as an example:

 

0916081510|key  |2|00|Time=136387.780 KeyPress=256 (Null)
0916081510|key  |2|00|Time=136387.780 HookDown

 

And lifting it a key 255

 

0916081515|key  |2|00|Time=136392.580 KeyRelease=255 (Line213)
0916081515|key  |2|00|Time=136392.580 HookUp

 

 

Edit: Please follow this FAQ for further questions:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: Can you disable the physical hookswitch?

Hi Steffen, 

 

Thanks for the quick response. That would help me capture the keyid but how would I disable keypress 256? 

 

I thought it might have something to do with https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-phone-keypad-parameters.html but I that page in the manual is a little confusing as it refers to x and y but there is no y. Thats even if this is the correct function to disable it at all. 

 

Am I heading down the right path? 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Can you disable the physical hookswitch?

Hello @LT16 ,

 

The shared FAQ should help you with this but I just tested this and it is not a supported scenario and my "idea" does not work.

 

This would be a feature request via a Poly reseller providing a business plan for lost revenue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Occasional Visitor

Re: Can you disable the physical hookswitch?

Many thanks!

Message 5 of 5