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Cannot Retrieve Voicemails

Occasional Visitor

Cannot Retrieve Voicemails

I have a polycom 501 phone and I can't retreieve any messages, and people can't leave me any messages on my extension. No one else's extension is having this problem.


Does anyone know of a way to solve this? We've already tried reconfiguring my phone and deactivating and reactivating my voicemail.

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Polycom Employee & Community Manager

Re: Cannot Retrieve Voicemails

Hello Atoledo,


welcome to the Polycom Community.


The Voicemail has not really got anything to do with the Phone, the SIP Call Server would forward calls after a certain amount of rings to your Voicemail.


I can only recommend to contact your SIP Server provider.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2