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Cannot call with the Polycom IP7000


Cannot call with the Polycom IP7000

Hello all,


we recently bought and installed the Polycom IP7000. Wonderfull thing by the way. We connected it to our Siemens Openscape MX central and can call to the unit but cannot make calls from the unit. It gives a sound like the line is occupied. If have been looking for a solution on the internet but there is so much information online that I could not find the right answer.


Greeting Menno

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Polycom Employee & Community Manager

Re: Cannot call with the Polycom IP7000

Hello Menno,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Most likely your digitmap does not match your local requirement and above FAQ post explains how you can change this.


You could also simply delete the existing North American string.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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