Cannot clear message indicator on Soundpoint IP 331 phone

Anonymous · ‎01-10-2012

I have gone though Menu > Features > Messages > Message Center > and cleared all messages (urgent, new, and other) and have also gone through the inbound calls list and cleared all calls. I have also use the reboot option in the settings menu and have manually powercycled the phone. I still am getti9ng a red flashing light on the top of the phone accompanied by a tone, and a message on the LCD that there is 1 message waiting.

What should I try next?

PLEASE Email your answers to Blaise.B@gmail.com as I cannot check this forum from work but I CAN check my email.

Thank you.

Michael.

SteffenBaierUK · ‎01-10-2012

Hello Michael,

welcome to the Polycom Community.

If you require direct support you should contact your Polycom Reseller and / or Polycom support via PPI (pay per Incident)

The Phone subscribes on Boot up to the SIP Server and usually receives a SIP Notify with the Voice Mail Information.

Until this message is cleared by the SIP Server the MWI light will keep re-appearing.

I suggest you work with your VoIP Provider on solving this. A wireshark trace taken via a spanned / mirrored Port when the Phone boots up should confirm this.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question