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Cannot connect to web based config utility VVX 300

SOLVED
Occasional Contributor

Cannot connect to web based config utility VVX 300

I was upgrading the phone to the lastest version (5.3.0.12074) via the web based browser of the phone connected to its own local ip address

After the upgrade the web page didn't respond anymore, and now it shows 

"This webpage is not available"

 

I checked  the Web Server is enabled on the phone and Web config mode is on HTTPS Only, so that's not the reason

I did a factory reset and still cannot connect to the phone

Other phones are working fine

 

Any solutions?

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Cannot connect to web based config utility VVX 300

Hello Simon24,

welcome to the Polycom Community.

Both the Release Notes and the community's VoIP FAQ  state that since UC Software 5.3.0 as follows:

 

  • For VVX phones set to the Generic base profile, HTTPS is mandatory and enabled by default whereas HTTP is disabled by default. For phones set to the Lync base profile, HTTP and HTTPS are disabled by default. Administrators can enable or disable HTTP or HTTPS in the configuration files or on the phone. See the Polycom UC Software Administrator Guide for information on enabling HTTP or HTTPS.

So if you are running a Generic SIP profile you need to use https://xxx.xxx.xxx.xxx to access your phone or enable HTTP in the menu.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Cannot connect to web based config utility VVX 300

Every time the phone is accessed through the settings screen and switched from HTTPS to HTTP the phone re-boots as it should then sets the phone back to HTTPS automatically. I am doing the "Save and Exit" Have tried to re boot the phone and set this many times including "HTTPS/HTTP" without luck.

Message 3 of 6
Occasional Visitor

Re: Cannot connect to web based config utility VVX 300

So I can connect to the phone through HTTPS but I want to set it back to HTTP. That is where I am having the issue after doing the firmware upgrade to 5.3.0.12074

 

Did not have an issue setting the phone to HTTP prior to the upgrade.

 

Thanks!

Message 4 of 6
Occasional Visitor

Re: Cannot connect to web based config utility VVX 300

It looks like it is an issue in that Firmware. I rolled back to firmware: 5.2.2.0501 and it now allows me to change the phone to accept HTTP or HTTPS/HTTP.

 

 

Message 5 of 6
Polycom Employee & Community Manager

Re: Cannot connect to web based config utility VVX 300

Hello Jmperri08,

welcome to the Polycom Community.

Please raise this via your Polycom reseller with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6