Plantronics + Polycom. Now together as Poly Logo

Cannot dial Meeting ID in a Skype Call

Occasional Visitor

Cannot dial Meeting ID in a Skype Call

Hey there


I want to adress an issue that we have when dialing into a skype telephone conference. A business partner of us provided a phone number and a Meeting ID that we wanted to use on a Soundstation IP 5000. We can dial the skype number with no issues but when in the menu of the conference call, we cannot dial in the provided Meeting ID. It seems that the Soundstation does not pass through the dialed numbers. We have the issue with several other business partners and tested it on various Soundstations. There is nothing blocked via our telephone system (Swyx) due to a "no restriction" test group. We also tested this with our unify desk phones and it works just fine. Using the same dial-in method with zoom-meetings works as well on the Ip5000. Has someone had this issue before? 


If any of you can help me out with this, I'd be grateful.


Thanks in advance.

Message 1 of 2
Polycom Employee & Community Manager

Re: Cannot dial Meeting ID in a Skype Call

Hello @Felix96 ,


Welcome to the Poly Community. We usually ask for this:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Most likely your issue can be solved by following the below:


Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2