Plantronics + Polycom. Now together as Poly Logo

Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot dial from VVX EM50 key buttons

cgallego
Occasional Advisor
‎01-21-2021 05:59 AM
‎01-21-2021 05:59 AM

Cannot dial from VVX EM50 key buttons

Hello,

 

We have a VVX450 phone attached along with an EM50 expansion module. When my user tries to transfer calls via the expansion module, the call is not being transferred. They have to manually press BlindX, then dial the extension and hit SEND in order to transfer a call. Is there any way to get this working from the phone's web interface? 

 

Or is something that depends on my VOIP provider? Any help or suggestions are appreciated! Thank you!

Message 1 of 4
0 Kudos
Reply
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎01-21-2021 08:00 AM
‎01-21-2021 08:00 AM

Re: Cannot dial from VVX EM50 key buttons

Hello @cgallego ,

 

Welcome back to the Poly Community.

It would be good to know if this is a VVX running the UC software or the ObiHai software and what version.

 

In addition, a backup may help us volunteers.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
0 Kudos
Reply
cgallego
Occasional Advisor
‎01-21-2021 09:21 AM
‎01-21-2021 09:21 AM

Re: Cannot dial from VVX EM50 key buttons

Hello,

 

VVX450 details: 

UC Software Version6.3.0.14929
Updater Version6.3.0.6751

 

Backup attached if this helps! Thanks for the help of any kind! 

Message 3 of 4
0 Kudos
Reply
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎01-22-2021 02:19 AM
‎01-22-2021 02:19 AM

Re: Cannot dial from VVX EM50 key buttons

Hello @cgallego ,

 

I suggest you work with your service provider as they would need to make the change and confirm it is supported on their end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4
0 Kudos
Reply