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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We have a VVX450 phone attached along with an EM50 expansion module. When my user tries to transfer calls via the expansion module, the call is not being transferred. They have to manually press BlindX, then dial the extension and hit SEND in order to transfer a call. Is there any way to get this working from the phone's web interface? 

 

Or is something that depends on my VOIP provider? Any help or suggestions are appreciated! Thank you!

3 REPLIES 3
HP Recommended

Hello @cgallego ,

 

Welcome back to the Poly Community.

It would be good to know if this is a VVX running the UC software or the ObiHai software and what version.

 

In addition, a backup may help us volunteers.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

VVX450 details: 

UC Software Version6.3.0.14929
Updater Version6.3.0.6751

 

Backup attached if this helps! Thanks for the help of any kind! 

HP Recommended

Hello @cgallego ,

 

I suggest you work with your service provider as they would need to make the change and confirm it is supported on their end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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