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Cannot initialize SoundPoint IP 331

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Occasional Visitor

Cannot initialize SoundPoint IP 331

Hi,

 

I have several SoundPoint IP331 at my work. I was succeded in upgrade firmware from some of them.

But there is one I cannot upgrade. It cannot download 2345-12365-001.log.

 

I tried with UC 3.3.1 Split/BootRom 4.1.3 and with UC 4.0.1 Split/BootRom 4.4.0b

The result is the same. Phone enters in loop and cannot Find Application.

 

It's Interesting, because it can download 000000000000.log, you could check on log attached here.

 

 

000000.395|so |*|01|---------- Initial log entry ----------
000000.395|so |*|01|+++ Note that Updater log times are in GMT +++
000000.395|boot |*|01|Initial log entry. Current logging level 3
000000.395|copy |*|01|Initial log entry. Current logging level 3
000000.395|utilm|*|01|Initial log entry. Current logging level 4
000000.395|hw |*|01|Initial log entry. Current logging level 4
000000.395|ethf |*|01|Initial log entry. Current logging level 4
000000.395|dns |*|01|Initial log entry. Current logging level 3
000000.395|curl |*|01|Initial log entry. Current logging level 3
000000.395|sec |*|01|Initial log entry. Current logging level 4
000000.405|wdog |*|01|Initial log entry. Current logging level 4
000000.405|lldp |*|01|Initial log entry. Current logging level 3
000000.405|cdp |*|01|Initial log entry. Current logging level 3
000000.405|key |*|01|Initial log entry. Current logging level 4
000000.405|so |3|01|Platform: Model=SoundPoint IP 331, Assembly=2345-12365-001 Rev=A Region=
000000.405|so |3|01|Platform: Board=2345-12365-001 1 0
000000.405|so |3|01|Platform: MAC=0004f2275dc7
000000.405|so |3|01|Platform: BootBlock=3.0.2.0024 (12365-001) 30-Nov-10 14:56
000000.405|so |3|01|Application, main: Label=Updater, Version=Azurite 5.0.1.10553 24-Nov-11 13:31
000000.405|so |3|01|Application, main: P/N=3150-11069-501
000000.405|log |*|01|Install file upload callback for 'Updater'

000000.410|app1 |*|01|Initial log entry. Current logging level 3
000000.425|cfg |*|01|Initial log entry. Current logging level 2
000000.435|app1 |3|01|Application image is not present.
000000.440|dot1x|*|01|Initial log entry. Current logging level 3
000000.460|log |4|01|UtilLogC:: syslog sendto on UDP socket to '172.24.3.96' failed
000001.405|so |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000001.730|tls |*|01|Initial log entry. Current logging level 4
000009.355|lldp |3|01|LLDP received a response from a switch. LLDP enabled.
000017.880|dns |*|01|DNS resolver servers are '172.24.3.2' '172.24.3.4'
000017.880|dns |*|01|DNS resolver search domain is 'mt.trf1.gov.br'
000017.885|app1 |3|01|DNS resolver servers are '172.24.3.2' '172.24.3.4'
000017.885|app1 |3|01|DNS resolver search domain is 'mt.trf1.gov.br'
000017.885|app1 |3|01|Bootline: esw(3,0)bootHost:flash e=172.24.12.88:fffffe00:3f480:10 h=172.24.12.22 g=172.24.12.1 u=**** pw=**** f=0x40 tn=CircaIP
000017.885|app1 |3|01|DHCP returned result 0x3E7 from server 172.24.3.4.
000017.885|app1 |3|01| Phone IP address is 172.24.12.88.
000017.885|app1 |3|01| Subnet mask is 255.255.254.0.
000017.885|app1 |3|01| Gateway address is 172.24.12.1.
000017.885|app1 |3|01| Time server is 172.24.3.1.
000017.885|app1 |3|01| GMT offset is -14400 seconds.
000017.885|app1 |3|01| DNS server is 172.24.3.2.
000017.885|app1 |3|01| DNS alternate server is 172.24.3.4.
000017.885|app1 |3|01| DNS domain is mt.trf1.gov.br.
000017.885|app1 |3|01| Syslog server is 172.24.3.96.
000018.485|cfg |*|01|Prov|Starting to update 172.24.12.22/2345-12365-001.sip.ld
000018.510|copy |3|01|'ftp://voip:****@172.24.12.22/172.24.12.22/2345-12365-001.sip.ld' from '172.24.12.22'
000018.550|copy |3|01|Download of '172.24.12.22/2345-12365-001.sip.ld' FAILED on attempt 1 (addr 1 of 1)
000018.550|copy |3|01|transport res: 9 respCode 550. transport error: Access denied to remote resource. transport error buffer: Server denied you to change to the given directory.
000018.555|cfg |3|01|Could not get all 512 bytes of the header
000018.585|app1 |4|01|Error downloading 172.24.12.22/2345-12365-001.sip
000018.590|cfg |*|01|Prov|Starting to update 172.24.12.22/sip.ld
000018.610|copy |3|01|'ftp://voip:****@172.24.12.22/172.24.12.22/sip.ld' from '172.24.12.22'
000018.635|copy |3|01|Download of '172.24.12.22/sip.ld' FAILED on attempt 1 (addr 1 of 1)
000018.640|copy |3|01|transport res: 9 respCode 550. transport error: Access denied to remote resource. transport error buffer: Server denied you to change to the given directory.
000018.640|cfg |3|01|Could not get all 512 bytes of the header
000018.670|app1 |4|01|Error downloading 172.24.12.22/sip.ld
000018.700|copy |3|01|'ftp://voip:****@172.24.12.22/0004f2275dc7.cfg' from '172.24.12.22'
000018.740|copy |3|01|Download of '0004f2275dc7.cfg' FAILED on attempt 1 (addr 1 of 1)
000018.740|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
000018.740|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
000018.750|copy |3|01|'ftp://voip:****@172.24.12.22/000000000000.cfg' from '172.24.12.22'
000018.770|copy |3|01|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
000018.820|cfg |4|01|Prov|Provisioning failed
000018.830|app1 |6|01|Error application is not present.
000018.830|app1 |6|01|Uploading boot log, time is MON MAR 02 16:00:30 2020

000018.840|cfg |*|01|Prov|Finished updating configuration
0302160046|app1 |3|01|Time has been set from 172.24.3.1 (172.24.3.1).
0302160046|app1 |3|01| 1583164846: 2020-3-2, 16:0:46, DST off
0302160046|copy |3|01|'ftp://voip:****@172.24.12.22/0004f2275dc7-boot.log' to '172.24.12.22'
0302160046|copy |3|01|Upload of '0004f2275dc7-boot.log' succeeded on attempt 1 (addr 1 of 1)
0302160051|app1 |5|01|Unknown provisioning state 43.
0302160051|app1 |3|01|Event: Multiple Key Combo 1
0302160051|app1 |6|01|Manual Reboot
0302160054|wdog |*|01|Watchdog Expired: tApp1

 

 

I did a test on downloading this file with same user and password in another application, got succesfull.

 

root@srvici-mt:~# cd /tmp 
root@srvici-mt:/tmp# mkdir teste
root@srvici-mt:/tmp# cd teste
root@srvici-mt:/tmp/teste# ls *
ls: cannot access '*': No such file or directory
root@srvici-mt:/tmp/teste# ftp 172.24.12.22
Connected to 172.24.12.22.
220 (vsFTPd 3.0.3)
Name (172.24.12.22:usrici): voip
331 Please specify the password.
Password:
230 Login successful.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> get 2345-12365-001.sip.ld
local: 2345-12365-001.sip.ld remote: 2345-12365-001.sip.ld
200 PORT command successful. Consider using PASV.
150 Opening BINARY mode data connection for 2345-12365-001.sip.ld (3298430 bytes).
226 Transfer complete.
3298430 bytes received in 0.28 secs (11.1934 MB/s)
ftp> quit
221 Goodbye.
root@srvici-mt:/tmp/teste# ls *
2345-12365-001.sip.ld

 

 

What can it be? Any ideas?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Visitor

Re: Cannot initialize SoundPoint IP 331

Thanks, SteffenBaierUK. I solved this one, doing these:

  1. I saw that Provisioning Server menu has the same IP in ServerAddr and Upgrade Server, so I decided to empty Upgrade Server entry;
  2. So, the device could download the image, but It told that Image was not correct, because I downloaded to ftp 4.0.1 Combined Version with BootRom 4.4.0B;
  3. I purged ftp contents and downloaded 4.0.1 Split with BootRom 4.4.0B, so I could upgrade this device firmware. Look at the log (from syslog server):

 

 

Message from syslogd@172.24.12.88 at Mar  3 13:26:37 ...
 0303172636|app1 |6|01|Manual Reboot
Mar  3 17:26:36 172.24.12.88 0303172636|app1 |6|01|Manual Reboot
Mar  3 17:26:38 172.24.12.88 0303172638|wdog |4|01|Task 95dc79e0 is suspended
Mar  3 17:26:39 172.24.12.88 0303172639|wdog |*|01|Watchdog Expired: tApp1
Mar  3 17:26:44 polycom_0004f2275dc7.mt.trf1.gov.br  000017.880|dns  |*|01|DNS resolver search domain is 'mt.trf1.gov.br'
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.630|cfg  |*|01|Prov|Starting to update 2345-12365-001.sip.ld
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.830|cfg  |5|01|Error: file does not contain a compatible image
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.830|cfg  |5|01|  Compatibility for image 0 is 0x00400000 0x00000000
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.835|cfg  |4|01|Prov|File 2345-12365-001.sip.ld was not compatible with the phone
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.855|app1 |4|01|2345-12365-001.sip.ld is not compatible with the phone.
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.870|cfg  |4|01|Prov|Provisioning failed
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.875|cfg  |*|01|Prov|Finished updating configuration

Message from syslogd@172.24.12.88 at Mar  3 13:27:11 ...
 0303172710|app1 |6|01|Error application is not present.
Mar  3 17:27:10 172.24.12.88 0303172710|app1 |6|01|Error application is not present.

Message from syslogd@172.24.12.88 at Mar  3 13:27:11 ...
 0303172710|app1 |6|01|Uploading boot log, time is TUE MAR 03 17:27:10 2020
Mar  3 17:27:10 172.24.12.88 0303172710|app1 |6|01|Uploading boot log, time is TUE MAR 03 17:27:10 2020
Mar  3 17:27:15 172.24.12.88 0303172715|app1 |5|01|Unknown provisioning state 43.

Message from syslogd@172.24.12.88 at Mar  3 13:27:16 ...
 0303172715|app1 |6|01|Manual Reboot
Mar  3 17:27:15 172.24.12.88 0303172715|app1 |6|01|Manual Reboot
Mar  3 17:27:17 172.24.12.88 0303172717|wdog |4|01|Task 95dc79e0 is suspended
Mar  3 17:27:18 172.24.12.88 0303172718|wdog |*|01|Watchdog Expired: tApp1
Mar  3 17:27:23 polycom_0004f2275dc7.mt.trf1.gov.br  000017.880|dns  |*|01|DNS resolver search domain is 'mt.trf1.gov.br'
Mar  3 13:33:24 localhost NetworkManager[780]: <info>  [1583256804.4072] dhcp4 (vlan110): state changed bound -> bound
Mar  3 13:33:24 localhost systemd[1]: Starting Network Manager Script Dispatcher Service...
Mar  3 13:33:24 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 13:33:24 localhost systemd[1]: Started Network Manager Script Dispatcher Service.
Mar  3 13:33:34 localhost systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mar  3 13:33:34 localhost audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 13:44:58 localhost systemd[1]: Starting dnf makecache...
Mar  3 13:51:00 localhost dnf[154080]: Fedora Modular 31 - x86_64                      0.0  B/s |   0  B     06:00
Mar  3 13:51:00 localhost dnf[154080]: Errors during downloading metadata for repository 'fedora-modular':
Mar  3 13:51:00 localhost dnf[154080]:  - Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30003 milliseconds]
Mar  3 13:51:00 localhost dnf[154080]:  - Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30005 milliseconds]
Mar  3 13:51:00 localhost dnf[154080]:  - Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30004 milliseconds]
Mar  3 13:51:00 localhost dnf[154080]: Erro: Failed to download metadata for repo 'fedora-modular': Cannot prepare internal mirrorlist: Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30004 milliseconds]
Mar  3 13:51:00 localhost systemd[1]: dnf-makecache.service: Main process exited, code=exited, status=1/FAILURE
Mar  3 13:51:00 localhost systemd[1]: dnf-makecache.service: Failed with result 'exit-code'.
Mar  3 13:51:00 localhost systemd[1]: Failed to start dnf makecache.
Mar  3 13:51:00 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=dnf-makecache comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=failed'
Mar  3 13:51:00 localhost systemd[1]: dnf-makecache.service: Consumed 1.817s CPU time.
Mar  3 13:53:23 localhost NetworkManager[780]: <info>  [1583258003.1340] dhcp4 (vlan110): state changed bound -> bound
Mar  3 13:53:23 localhost systemd[1]: Starting Network Manager Script Dispatcher Service...
Mar  3 13:53:23 localhost systemd[1]: Started Network Manager Script Dispatcher Service.
Mar  3 13:53:23 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 13:53:33 localhost systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mar  3 13:53:33 localhost audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 18:04:29 172.24.12.88 0303180429|cfg  |*|01|Prov|Starting to update 2345-12365-001.sip.ld
Mar  3 18:04:29 172.24.12.88 0303180429|cfg  |*|01|Prov|Updating the Application
Mar  3 18:04:32 172.24.12.88 0303180432|sig  |*|01|Initial log entry. Current logging level 3
Mar  3 18:05:13 172.24.12.88 0303180513|cfg  |*|01|Prov|Succeeded updating file 2345-12365-001.sip.ld
Mar  3 18:05:13 172.24.12.88 0303180513|cfg  |*|01|Prov|Image has been changed
Mar  3 18:05:13 172.24.12.88 0303180513|boot |*|01|Using TFFS for flash load
Mar  3 18:05:13 172.24.12.88 0303180513|boot |*|01|Code length:         0x003526B9
Mar  3 18:05:13 172.24.12.88 0303180513|boot |*|01|Code checksum:       0x1A769E93
Mar  3 18:05:13 172.24.12.88 0303180513|cfg  |*|01|Prov|Finished updating configuration
Mar  3 18:05:27 172.24.12.88 0303180527|app1 |4|01|Loaded application sip.ld from local system successfully.

Message from syslogd@172.24.12.88 at Mar  3 14:05:28 ...
 0303180527|app1 |6|01|Uploading boot log, time is TUE MAR 03 18:05:28 2020
Mar  3 18:05:27 172.24.12.88 0303180527|app1 |6|01|Uploading boot log, time is TUE MAR 03 18:05:28 2020
Mar  3 14:13:23 localhost NetworkManager[780]: <info>  [1583259203.6032] dhcp4 (vlan110): state changed bound -> bound
Mar  3 14:13:23 localhost systemd[1]: Starting Network Manager Script Dispatcher Service...
Mar  3 14:13:23 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 14:13:23 localhost systemd[1]: Started Network Manager Script Dispatcher Service.
Mar  3 14:13:33 localhost systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mar  3 14:13:33 localhost audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'

 

 

View solution in original post

Message 3 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Cannot initialize SoundPoint IP 331

Hello @*** Redbob ,

 

Welcome to the Poly Community.

ANIXTER INTERNATIONAL sold this phone back in 17/02/2010 so at some point, I assume this has worked.

 

Why does the phone look at 172.24.12.22 twice?

 

000018.510|copy |3|01|'ftp://voip:****@172.24.12.22/172.24.12.22/2345-12365-001.sip.ld' from '172.24.12.22'


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

If you still struggle and nobody else has an idea please open a ticket.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: Cannot initialize SoundPoint IP 331

Thanks, SteffenBaierUK. I solved this one, doing these:

  1. I saw that Provisioning Server menu has the same IP in ServerAddr and Upgrade Server, so I decided to empty Upgrade Server entry;
  2. So, the device could download the image, but It told that Image was not correct, because I downloaded to ftp 4.0.1 Combined Version with BootRom 4.4.0B;
  3. I purged ftp contents and downloaded 4.0.1 Split with BootRom 4.4.0B, so I could upgrade this device firmware. Look at the log (from syslog server):

 

 

Message from syslogd@172.24.12.88 at Mar  3 13:26:37 ...
 0303172636|app1 |6|01|Manual Reboot
Mar  3 17:26:36 172.24.12.88 0303172636|app1 |6|01|Manual Reboot
Mar  3 17:26:38 172.24.12.88 0303172638|wdog |4|01|Task 95dc79e0 is suspended
Mar  3 17:26:39 172.24.12.88 0303172639|wdog |*|01|Watchdog Expired: tApp1
Mar  3 17:26:44 polycom_0004f2275dc7.mt.trf1.gov.br  000017.880|dns  |*|01|DNS resolver search domain is 'mt.trf1.gov.br'
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.630|cfg  |*|01|Prov|Starting to update 2345-12365-001.sip.ld
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.830|cfg  |5|01|Error: file does not contain a compatible image
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.830|cfg  |5|01|  Compatibility for image 0 is 0x00400000 0x00000000
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.835|cfg  |4|01|Prov|File 2345-12365-001.sip.ld was not compatible with the phone
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.855|app1 |4|01|2345-12365-001.sip.ld is not compatible with the phone.
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.870|cfg  |4|01|Prov|Provisioning failed
Mar  3 17:26:45 polycom_0004f2275dc7.mt.trf1.gov.br  000018.875|cfg  |*|01|Prov|Finished updating configuration

Message from syslogd@172.24.12.88 at Mar  3 13:27:11 ...
 0303172710|app1 |6|01|Error application is not present.
Mar  3 17:27:10 172.24.12.88 0303172710|app1 |6|01|Error application is not present.

Message from syslogd@172.24.12.88 at Mar  3 13:27:11 ...
 0303172710|app1 |6|01|Uploading boot log, time is TUE MAR 03 17:27:10 2020
Mar  3 17:27:10 172.24.12.88 0303172710|app1 |6|01|Uploading boot log, time is TUE MAR 03 17:27:10 2020
Mar  3 17:27:15 172.24.12.88 0303172715|app1 |5|01|Unknown provisioning state 43.

Message from syslogd@172.24.12.88 at Mar  3 13:27:16 ...
 0303172715|app1 |6|01|Manual Reboot
Mar  3 17:27:15 172.24.12.88 0303172715|app1 |6|01|Manual Reboot
Mar  3 17:27:17 172.24.12.88 0303172717|wdog |4|01|Task 95dc79e0 is suspended
Mar  3 17:27:18 172.24.12.88 0303172718|wdog |*|01|Watchdog Expired: tApp1
Mar  3 17:27:23 polycom_0004f2275dc7.mt.trf1.gov.br  000017.880|dns  |*|01|DNS resolver search domain is 'mt.trf1.gov.br'
Mar  3 13:33:24 localhost NetworkManager[780]: <info>  [1583256804.4072] dhcp4 (vlan110): state changed bound -> bound
Mar  3 13:33:24 localhost systemd[1]: Starting Network Manager Script Dispatcher Service...
Mar  3 13:33:24 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 13:33:24 localhost systemd[1]: Started Network Manager Script Dispatcher Service.
Mar  3 13:33:34 localhost systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mar  3 13:33:34 localhost audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 13:44:58 localhost systemd[1]: Starting dnf makecache...
Mar  3 13:51:00 localhost dnf[154080]: Fedora Modular 31 - x86_64                      0.0  B/s |   0  B     06:00
Mar  3 13:51:00 localhost dnf[154080]: Errors during downloading metadata for repository 'fedora-modular':
Mar  3 13:51:00 localhost dnf[154080]:  - Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30003 milliseconds]
Mar  3 13:51:00 localhost dnf[154080]:  - Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30005 milliseconds]
Mar  3 13:51:00 localhost dnf[154080]:  - Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30004 milliseconds]
Mar  3 13:51:00 localhost dnf[154080]: Erro: Failed to download metadata for repo 'fedora-modular': Cannot prepare internal mirrorlist: Curl error (28): Timeout was reached for https://mirrors.fedoraproject.org/metalink?repo=fedora-modular-31&arch=x86_64 [Connection timed out after 30004 milliseconds]
Mar  3 13:51:00 localhost systemd[1]: dnf-makecache.service: Main process exited, code=exited, status=1/FAILURE
Mar  3 13:51:00 localhost systemd[1]: dnf-makecache.service: Failed with result 'exit-code'.
Mar  3 13:51:00 localhost systemd[1]: Failed to start dnf makecache.
Mar  3 13:51:00 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=dnf-makecache comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=failed'
Mar  3 13:51:00 localhost systemd[1]: dnf-makecache.service: Consumed 1.817s CPU time.
Mar  3 13:53:23 localhost NetworkManager[780]: <info>  [1583258003.1340] dhcp4 (vlan110): state changed bound -> bound
Mar  3 13:53:23 localhost systemd[1]: Starting Network Manager Script Dispatcher Service...
Mar  3 13:53:23 localhost systemd[1]: Started Network Manager Script Dispatcher Service.
Mar  3 13:53:23 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 13:53:33 localhost systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mar  3 13:53:33 localhost audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 18:04:29 172.24.12.88 0303180429|cfg  |*|01|Prov|Starting to update 2345-12365-001.sip.ld
Mar  3 18:04:29 172.24.12.88 0303180429|cfg  |*|01|Prov|Updating the Application
Mar  3 18:04:32 172.24.12.88 0303180432|sig  |*|01|Initial log entry. Current logging level 3
Mar  3 18:05:13 172.24.12.88 0303180513|cfg  |*|01|Prov|Succeeded updating file 2345-12365-001.sip.ld
Mar  3 18:05:13 172.24.12.88 0303180513|cfg  |*|01|Prov|Image has been changed
Mar  3 18:05:13 172.24.12.88 0303180513|boot |*|01|Using TFFS for flash load
Mar  3 18:05:13 172.24.12.88 0303180513|boot |*|01|Code length:         0x003526B9
Mar  3 18:05:13 172.24.12.88 0303180513|boot |*|01|Code checksum:       0x1A769E93
Mar  3 18:05:13 172.24.12.88 0303180513|cfg  |*|01|Prov|Finished updating configuration
Mar  3 18:05:27 172.24.12.88 0303180527|app1 |4|01|Loaded application sip.ld from local system successfully.

Message from syslogd@172.24.12.88 at Mar  3 14:05:28 ...
 0303180527|app1 |6|01|Uploading boot log, time is TUE MAR 03 18:05:28 2020
Mar  3 18:05:27 172.24.12.88 0303180527|app1 |6|01|Uploading boot log, time is TUE MAR 03 18:05:28 2020
Mar  3 14:13:23 localhost NetworkManager[780]: <info>  [1583259203.6032] dhcp4 (vlan110): state changed bound -> bound
Mar  3 14:13:23 localhost systemd[1]: Starting Network Manager Script Dispatcher Service...
Mar  3 14:13:23 localhost audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
Mar  3 14:13:23 localhost systemd[1]: Started Network Manager Script Dispatcher Service.
Mar  3 14:13:33 localhost systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Mar  3 14:13:33 localhost audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg='unit=NetworkManager-dispatcher comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'

 

 

View solution in original post

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Cannot initialize SoundPoint IP 331

Hello @*** Redbob 

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Sep 27, 2012 QuestionI get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

 

The next steps have been outlined.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: Cannot initialize SoundPoint IP 331

Hi, SteffenBaierUK:

 

You can close this ticket, because I told you I upgraded successfully my faulty IP 331 device. It's working very well!

 

Thanks,

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Cannot initialize SoundPoint IP 331

Hello @*** Redbob 

 

posting within this community does not open a ticket. This is a community forum where volunteers try and help.

 

If you require help you need to work with whoever sold you the device as already outlined. They can open a ticket with Poly support. If this is outside of warranty you will be offered PPI.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6