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Cannot key in full digit when dialing second number

Occasional Visitor

Cannot key in full digit when dialing second number

I am running SoundStation Duo with Cisco CME.

I am trying to setup a conference.


For Example:

1) Dial user mobile 690133838998

2) Press CONF softkey to setup conference.

3) When I am trying to enter the 2nd number, only can enter 6901226276, another last 2 digits cannot be entered.


Kindly advise


Thank you

Message 1 of 3
Polycom Employee & Community Manager

Re: Cannot key in full digit when dialing second number

Hello shkong,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: Cannot key in full digit when dialing second number



What need to be configured to get it up in Malaysia?


Kindly advise.


Thank you.




Message 3 of 3