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Cannot log into IP 330 via web utility.

steven.w.harbison@gmail.com
Occasional Visitor

Cannot log into IP 330 via web utility.

We are a call center with about 100 phones. We swapped over to a new FreePBX box and about half of our phones connect fine and half don't. The problem with the half that don't is I cannot connect to the Polycom IP 330 phone via it's web configuration utility, it just says "Unable to connect" in Firefox and "Problem loading page" in IE. The phone is getting an IP address and I can also ping the phone via the ip address and it is successful. I'm a bit lost as I have never had this issue before and have tried everything I know how to do to get it working. Any help is appreciated.

 

Steve

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot log into IP 330 via web utility.

Hello Steve,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

That said you did not provide any additional data what kind of changes where made since or before changing the SIP provider. It could be as simple as the web interface port being changed or being disabled all together.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
steven.w.harbison@gmail.com
Occasional Visitor

Re: Cannot log into IP 330 via web utility.

The version is 3.3.4.0085

 

As far as any changes made, there were none with exception of IP addresses.

 

Now I will tell you that I have done a "Factory Reset" via the keycode and <removed by the moderator> with no avail. All the information stays the same. This is very odd to me, but I don't know if it helps you. Please let me know any other information that would be useful.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot log into IP 330 via web utility.

Hello Steve,

 

I had to remove a reference from your post as we do not publicly state this within this official Polycom community.

 

If your environment is setup correctly the phone will simply load its configuration again after a factory reset as it receives the location of the provisioning server via the DHCP options.

 

Not knowing your setup or what has been locally changed only leads me to suggest to seek support via whoever made the changes locally or your Polycom reseller who can contact Polycom support for you.

 

Please ensure you check the FAQ for any additional help.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4