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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-08-2014 12:02 PM

HP Recommended

When I put the IP of the soundstation in the browser I get a prompt to enter username/password. I've tried all the defaults as well as resetting the IP Sound Station back to defaults. Nothing seems to get me into it. HELP!

3 REPLIES 3

‎04-08-2014 12:32 PM

HP Recommended

Hello Joey G,

welcome to the Polycom Community.

 

Assuming you are using the defaults Polycom / 456 or click on Admin / 456 not knowing your currently used Software Version.

 

It is always useful to provide some background information in regards if this is a brand new unit or a used unit or if this worked before.

 

Please be aware that we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team via your Polycom reseller who sold you the unit.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-08-2014 12:36 PM

HP Recommended

This is a brand new unit.

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‎04-16-2014 07:58 AM

HP Recommended

When I try to log into my phones web interface none of the default logins work. We've not changed anything on the phone (right out the box). Any idea's?

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