Cannot pickup the Answered call using the BLF key in VVX 500

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Occasional Advisor

Cannot pickup the Answered call using the BLF key in VVX 500

Hello,

    We are having issue with polycom VVX BLF lines.When Monitored user answered the call, associated BLF key showing red bar on the phone.When we click on that BLF red bar ,its dialing to the monitored user instead taking the active call of monitored user.

 

   This is working has expected in 5.5.0.20556 ,Now we are upgraded the phone to the latest version so that we are having the mentioned issue.

FYI:call.parkedCallRetrieveMethod="native"  , attendant.resourceList.x.type="automata"

 

Please help us in resolving this issue.

 

Below are the  Phone  details (For VVX 500):

Phone Model : VVX 500
Part Number : 3111-44500-001
Rev : A
MAC Address : 00:04:F2:D1:58:25
IP Mode : IPv4
UC Software Version : 5.8.1.6389
Updater Version : 5.9.6.6357
Camera Software Version : 1.0.0

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Cannot pickup the Answered call using the BLF key in VVX 500

Hello @Harishyadav1465,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

The recommendation for one of these was to contact Polycom support. Have you done this?

 

For your new issue this would need to come into Polycom support as well. The VVX is out of warranty and PPI would need to be paid.

 

Please work with NETXUSA who sold this phone back in 31/10/2016

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: Cannot pickup the Answered call using the BLF key in VVX 500

Hello,

       I accepted the solution of the prevoius post as that is out of scope of this community.Coming to the new issue,Can you please provide me the documentation of BLF lines with UC SOFTWARE release of 5.8.1.6389.

 

Thank you

Message 3 of 4
Polycom Employee & Community Manager

Re: Cannot pickup the Answered call using the BLF key in VVX 500

Hello @Harishyadav1465,

 

The UC Admin Guide matching your currently used software version can be consulted. To my knowledge there was no update around this are.

 

The FAQ can be consulted as well. Other users can comment as well.

 

The next steps have already be outlined.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4