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Cannot receive calls, but can make outgoing calls VVX410

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Occasional Visitor

Cannot receive calls, but can make outgoing calls VVX410

 
Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Cannot receive calls, but can make outgoing calls VVX410

Hello @Hollim0415 ,

 

Welcome to the Poly Community.


As already explained via LinkedIn please check that DND is not active on the phone. I just created an FAQ article here:

 

Feb 12, 2020 Question: Able to make outgoing calls but cannot receive calls?

Resolution: Please check for DND / Do not disturb >here<

 

DND_VVX.png

 

If this does not fix your issue or is not your problem please be aware that Poly only manufactures phones and does not provide any services.

 

Please liaise with someone in your office to check who provides the actual service as this is to 99,99%, not a Poly issue.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Cannot receive calls, but can make outgoing calls VVX410

DND is not on.

Message 3 of 4
Polycom Employee & Community Manager

Re: Cannot receive calls, but can make outgoing calls VVX410

Hello @Hollim0415 

 

as already explained this is most likely not a Poly issue.

 

Imagine we are your Mobile Phone. We do not know what SIM card has been used to provide the service. Poly only manufactures the hardware but we do not provide the actual service.

 

Try pressing Home > Settings > Status > Lines and see if there is a clue who provides the service. If not as already suggested check with people in the office you are working.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4