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‎04-21-2015 09:37 AM

HP Recommended

Cannot sign in to an IP 560. Have managed to enter the internal CA certificates.

 

This is what the logs say:

 

000755.842|sip  |2|03|MakeTlsConnection: SSL_connect OK : TLS Handshake completed successfully
000755.842|sip  |1|03|[TLS] hostame we are connected to is: 'sip.domain.com.'  IP '10.40.104.220' port 443
000755.842|sip  |3|03|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following:
000755.842|sip  |3|03|[TLS]            Hostname: domain.com
000755.842|sip  |3|03|[TLS]      Outbound Proxy: domain.com
000755.842|sip  |3|03|[TLS] Hostname connection: sip.domain.com.
000755.844|sip  |1|03|[TLS] Comparing certificate SAN type DNS: 'sip.domain.com'
000755.844|sip  |1|03|[TLS] Comparing certificate SAN type DNS: 'sip.domain2.com'
000755.846|sip  |1|03|[TLS] Comparing certificate SAN type DNS: 'sip.domain3.com'
000755.846|sip  |1|03|[TLS] Comparing certificate SAN type DNS: 'sip.domain4.com'
000755.846|sip  |3|03|[TLS] Validating certifcate SAN of type DNS with 'sip.domain.com'
000755.846|sip  |3|03|[TLS] Server Certificate SAN or CN validation success. SSL verify result 9
000755.846|sip  |2|03|MakeTlsConnection: SNTP not configured, overriding SSL certifcate verification result: (9: certificate is not yet valid)
000755.846|sip  |3|03|MakeTlsConnection: connection succeeded
000755.848|sip  |0|03|>>> Data Send TLS port:443
000755.848|sip  |0|03|    REGISTER sip:domain.com;transport=tls SIP/2.0
000755.848|sip  |0|03|    Via: SIP/2.0/TLS 10.0.41.138:53124;branch=z9hG4bKe6a768669359A7F7
000755.848|sip  |0|03|    From: "John Doe" <sip:sip:john.doe@domain.com>;tag=83700974-8A5023E5;epid=0004f2283344
000755.848|sip  |0|03|    To: <sip:john.doe@domain.com>
000755.848|sip  |0|03|    CSeq: 1 REGISTER
000755.848|sip  |0|03|    Call-ID: 2d2ac398-c3efac49-81cf630a@10.0.41.138
000755.848|sip  |0|03|    Contact: <sip:john.doe@10.0.41.138:53124;transport=tls>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:3b39ac6d-ada9-5dd8-b1e5-a82d9a1b1bab>"
000755.848|sip  |0|03|    User-Agent: PolycomSoundPointIP-SPIP_560-UA/4.1.1.0260
000755.848|sip  |0|03|    Accept-Language: en
000755.848|sip  |0|03|    Ms-device-info: MAC=00-04-F2-28-33-44, vendor=POLYCOM, version=PolycomSoundPointIP-SPIP_560-4.1.1.0260
000755.848|sip  |0|03|    ms-keep-alive: UAC;hop-hop=yes
000755.848|sip  |0|03|    Supported: msrtc-event-categories,adhoclist,ms-cluster-failover,ms-userservices-state-notification,gruu-10,gruu
000755.848|sip  |0|03|    Event: registration
000755.848|sip  |0|03|    ms-subnet: 10.0.41.0
000755.848|sip  |0|03|    Max-Forwards: 70
000755.848|sip  |0|03|    Content-Length: 0
000755.848|sip  |0|03|    
000755.848|sip  |1|03|CTcpSocket::SendData TLS queuedTxData = 0 TotalLen 955 loop count 1 maxQueueDepth 20000
000755.850|sip  |1|03|CTcpSocket::SendData TLS Sent 955 loop count 1
000755.864|sip  |0|03|<<< Data received TLS
000755.864|sip  |0|03|    HTTP/1.1 400 Bad Request
000755.864|sip  |0|03|    Content-Type: text/html; charset=us-ascii
000755.864|sip  |0|03|    Server: Microsoft-HTTPAPI/2.0
000755.864|sip  |0|03|    Date: Tue, 21 Apr 2015 15:23:04 GMT
000755.864|sip  |0|03|    Connection: close
000755.864|sip  |0|03|    Content-Length: 311
000755.864|sip  |0|03|    
000755.864|sip  |0|03|    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
000755.864|sip  |0|03|    <HTML><HEAD><TITLE>Bad Request</TITLE>
000755.864|sip  |0|03|    <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
000755.864|sip  |0|03|    <BODY><h2>Bad Request</h2>
000755.864|sip  |0|03|    <hr><p>HTTP Error 400. The request is badly formed.</p>
000755.864|sip  |0|03|    </BODY></HTML>
000755.864|sip  |4|03|CTcpSocket::TlsListenThread: SSL_get_error Error code=5
000755.864|sip  |4|03|TLS Listen Thread Exit
000755.864|sip  |1|03|MsgSipTcpPacket
000755.866|sip  |3|03|OnEvRequest unsuported method
000755.866|sip  |2|03|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x94f05f30)
000755.866|sip  |1|03|MsgSipTcpSocketStatus socket 11 status 0
000755.866|sip  |2|03|CTcpSocket::OnSocketStatus socket 11(0x94f052f0) bStatus 0
000755.866|sip  |3|03|CTcpSocket::~CTcpSocket socket 11 entry for 0x94f052f0
000755.868|sip  |3|03|CTcpSocket::~CTcpSocket socket 11(0x94f052f0) SSL_shutdown rc=0
000755.868|sip  |3|03|CTcpSocket::~CTcpSocket socket 11(0x94f052f0) close
000756.202|sip  |1|03|Error server finished
000757.202|sip  |3|03|Destroying object CCallNoCall
000757.202|sip  |*|03|User removed
000759.192|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

 

3 REPLIES 3

‎04-21-2015 09:44 AM

HP Recommended

Hello 02dag,

welcome to the Polycom Community.

The clearly shows your issue:

 

000755.846|sip  |2|03|MakeTlsConnection: SNTP not configured, overriding SSL certifcate verification result: (9: certificate is not yet valid)

 

Please ensure the phone has a valid NTP time so it can verify the certificate.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-21-2015 11:46 AM

HP Recommended

You are probably right. I tried a search for the last part of the error message but found nothing. My guess is that any internet ntp provider will do?

Was this reply helpful? Yes No

‎04-21-2015 01:49 PM

HP Recommended

Hi,

 

I have configured a NTP-server, and I got a little step further. Not able to find the answer to this on the forum:

 

0421214133|sip  |3|03|[TLS] Server Certificate SAN or CN validation success. SSL verify result 0
0421214133|sip  |1|03|MakeTlsConnection: post_connection_checks passed
0421214133|sip  |3|03|MakeTlsConnection: connection succeeded
0421214133|sip  |0|03|>>> Data Send TLS port:443
0421214133|sip  |0|03|    REGISTER sip:domain.com;transport=tls SIP/2.0
0421214133|sip  |0|03|    Via: SIP/2.0/TLS 10.0.41.132:62368;branch=z9hG4bK9d58ce4c390B4BC7
0421214133|sip  |0|03|    From: "John D" <sip:john.doe@domain.com>;tag=23FA43D6-24EAB651;epid=0004f2283344
0421214133|sip  |0|03|    To: <sip:john.doe@domain.com>
0421214133|sip  |0|03|    CSeq: 1 REGISTER
0421214133|sip  |0|03|    Call-ID: 6128eec2-ec38773d-ce20a538@10.0.41.132
0421214133|sip  |0|03|    Contact: <sip:john.doe@10.0.41.132:62368;transport=tls>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:3b39ac6d-ada9-5dd8-b1e5-a82d9a1b1bab>"
0421214133|sip  |0|03|    User-Agent: PolycomSoundPointIP-SPIP_560-UA/4.1.0.85402
0421214133|sip  |0|03|    Accept-Language: en
0421214133|sip  |0|03|    Ms-device-info: MAC=00-04-F2-28-33-44, vendor=POLYCOM, version=PolycomSoundPointIP-SPIP_560-4.1.0.85402
0421214133|sip  |0|03|    ms-keep-alive: UAC;hop-hop=yes
0421214133|sip  |0|03|    Supported: msrtc-event-categories,adhoclist,ms-cluster-failover,ms-userservices-state-notification,gruu-10,gruu
0421214133|sip  |0|03|    Event: registration
0421214133|sip  |0|03|    ms-subnet: 10.0.41.0
0421214133|sip  |0|03|    Max-Forwards: 70
0421214133|sip  |0|03|    Content-Length: 0
0421214133|sip  |0|03|    
0421214133|sip  |1|03|CTcpSocket::SendData TLS queuedTxData = 0 TotalLen 951 loop count 1 maxQueueDepth 20000
0421214133|sip  |1|03|CTcpSocket::SendData TLS Sent 951 loop count 1
0421214133|sip  |0|03|<<< Data received TLS
0421214133|sip  |0|03|    HTTP/1.1 400 Bad Request
0421214133|sip  |0|03|    Content-Type: text/html; charset=us-ascii
0421214133|sip  |0|03|    Server: Microsoft-HTTPAPI/2.0
0421214133|sip  |0|03|    Date: Tue, 21 Apr 2015 19:41:33 GMT
0421214133|sip  |0|03|    Connection: close
0421214133|sip  |0|03|    Content-Length: 311
0421214133|sip  |0|03|    
0421214133|sip  |0|03|    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
0421214133|sip  |0|03|    <HTML><HEAD><TITLE>Bad Request</TITLE>
0421214133|sip  |0|03|    <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
0421214133|sip  |0|03|    <BODY><h2>Bad Request</h2>
0421214133|sip  |0|03|    <hr><p>HTTP Error 400. The request is badly formed.</p>
0421214133|sip  |0|03|    </BODY></HTML>
0421214133|sip  |4|03|CTcpSocket::TlsListenThread: SSL_get_error Error code=5
0421214133|sip  |4|03|TLS Listen Thread Exit
0421214133|sip  |1|03|MsgSipTcpPacket
0421214133|sip  |3|03|OnEvRequest unsuported method
0421214133|sip  |2|03|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x94f053f0)
0421214133|sip  |1|03|MsgSipTcpSocketStatus socket 26 status 0
0421214133|sip  |2|03|CTcpSocket::OnSocketStatus socket 26(0x94f047b0) bStatus 0
0421214133|sip  |3|03|CTcpSocket::~CTcpSocket socket 26 entry for 0x94f047b0
0421214133|sip  |3|03|CTcpSocket::~CTcpSocket socket 26(0x94f047b0) SSL_shutdown rc=0
0421214133|sip  |3|03|CTcpSocket::~CTcpSocket socket 26(0x94f047b0) close
0421214134|sip  |1|03|Error server finished
0421214135|sip  |3|03|Destroying object CCallNoCall
0421214135|sip  |*|03|User removed

 

 

where I guess this has something to do with it:

 

0421214133|sip  |4|03|CTcpSocket::TlsListenThread: SSL_get_error Error code=5

 

I have the root certificate installed in application CA1 and the intermediate certificate in application CA2

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