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Cannot upgrade Soundpoint 330

Suarezl
Visitor

Cannot upgrade Soundpoint 330

MOD: Split from => here <= as the orignal post had fix the original posters issue

 

 

Dear coleagues.

I wonder if you can help me. I am also having problemas to upgrade Polycom 330. Need to change phone menu to spanish version and proper time & date setup.

Phone Information
Phone Model SoundPoint IP 330
Part Number 2345-12200-001 Rev. 1
MAC Address 00:04:F2:1E:04:AC
IP Address 192.168.5.10
SIP Software Version 3.3.4.0085
BootROM Software Version 3.2.3.0021

 

I am using Filezilla Server and get the Polycom 330 to get connected to the FTP sever. From logs I realize that some files are being transfered but some others are not. I wonder why access is being denied for   0004f21e04ac-app.log

 

 Here is the log:

.

(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> Connected, sending welcome message...
(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 220-FileZilla Server version 0.9.41 beta
(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 220-written by Tim Kosse (Tim.Kosse@gmx.de)
(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 220 Please visit http://sourceforge.net/projects/filezilla/
(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> USER admin
(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 331 Password required for admin
(000339)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> PASS ***
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 230 Logged on
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> PWD
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 257 "/" is current directory.
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> PASV
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 227 Entering Passive Mode (192,168,5,77,5,242)
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> TYPE I
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 200 Type set to I
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> SIZE 0004f21e04ac-app.log
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 213 6355
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> APPE 0004f21e04ac-app.log
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 550 Permission denied
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> PASV
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 227 Entering Passive Mode (192,168,5,77,5,243)
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> STOR 0004f21e04ac-app.log
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 550 Permission denied
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> QUIT
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 221 Goodbye
(000339)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> disconnected.
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> Connected, sending welcome message...
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 220-FileZilla Server version 0.9.41 beta
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 220-written by Tim Kosse (Tim.Kosse@gmx.de)
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 220 Please visit http://sourceforge.net/projects/filezilla/
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> USER admin
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> 331 Password required for admin
(000340)19/06/2012 15:50:45 p.m. - (not logged in) (192.168.5.10)> PASS ***
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 230 Logged on
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> PWD
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 257 "/" is current directory.
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> CWD SoundPointIPLocalization
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 250 CWD successful. "/SoundPointIPLocalization" is current directory.
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> CWD Spanish_Spain
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 250 CWD successful. "/SoundPointIPLocalization/Spanish_Spain" is current directory.
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> PASV
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 227 Entering Passive Mode (192,168,5,77,5,244)
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> TYPE I
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 200 Type set to I
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> SIZE SoundPointIP-dictionary.xml
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 213 93398
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> RETR SoundPointIP-dictionary.xml
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 150 Connection accepted
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> 226 Transfer OK
(000340)19/06/2012 15:50:45 p.m. - admin (192.168.5.10)> disconnected.

 

 

 

 

 

 

 

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot upgrade Soundpoint 330

Hello Suarezl,

welcome to the Polycom Community.

I have moved your post as the original post was marked as a solved solution.

 

The Guide highlighted in this post and also in the FAQ contains all Information needed to flash a phone.

 

You <mac>.log file error comes most likely from not allowing to append or even write a file in your FTP Server settings.

 

Your details show that you are already running UCS 3.3.4 which should not require a FTP Server in the first place to change the language.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Suarezl
Visitor

Re: Cannot upgrade Soundpoint 330

Dear SteffenBaierUK

 

Thanks for your kind reply.

Previous Polycom 330 version was 2.1.2.0049 and I managed to updated it to UCS 3.3.4. However I am still puzzled that it still does not accept lamguage change form English to Spanish. I get "Language change fail" idem to when I had previous version.

 

I apprecaite if anyone provide any hints about it.

Warm regards,

 

Luis

 

 

 

 

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot upgrade Soundpoint 330

Hello Luis,

 

to troubleshoot this issue I would need to look at the logs in more detail but as a Polycom Employee I am unable to provide you with free support via this community.

 

I am currently not aware of any open bugs in UCS 3.3.4 that would prevent you from changing the language and as long as you are using the correct files in the directory that come with the UCS 3.3.4 download the phone should be able to change.

 

You could try a later version like UCS 4.0.2 Rev B instead and ensure you check the whole log and allow append / write on your FTP Server.

 

You can post the whole log and wait if another community member is willing to help you or log a ticket via your reseller with Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Suarezl
Visitor

Re: Cannot upgrade Soundpoint 330

Dear Steffen.

Thanks very much for your kind advice. 

 

May I say that I did not try firmware version 4.0.2 because on UC Software release marix  Polycom 320/330 4th colum states "NO"  which Interpreted as no supported.

 

http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

 

Do you think I still should dowload it for Polycom 330 ?

 

Warm regards,

 

Luis

 

 

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Cannot upgrade Soundpoint 330

Hi Luis,

 

you are correct, I overlooked the fact the only the 321/331 support UCS 4.0.0 and above.

 

As mentioned below I would suggest you post a app / boot log and maybe someone in the community will be able to respond.

 

Please allow append / write on the FTP server side.

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
fabio.moura
Occasional Visitor

Re: Cannot upgrade Soundpoint 330

Hi Guys,

I just found the cause of the problem! I did a test with a device SoundPoint IP 330 and I faced the same problem and found that the xml file can not have more 52KB size, to reduce the file size is possible to edit it and remove some lines that do not contain values in them

Message 7 of 8
jpesparza
Occasional Visitor

Re: Cannot upgrade Soundpoint 330

hey fabio.moura Tank's I remove in SoundPointIP-dictionary and test in SoundPoint IP 330 and Work i!!

Message 8 of 8