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Cannot upgrade a Soundstation IP 5000 / cannot contact boot server

Occasional Visitor

Cannot upgrade a Soundstation IP 5000 / cannot contact boot server

I have searched the boards, Google, etc. and have not found a solution as to why I cannot upgrade my Soundstation.  I have bootrom and SIP  I have reset the phone with the 1/3/5/7 key combo, I have reset the local and web configs as well. Numerous times.  I download the proper software for the phone.


I have tried using server types of FTP, TFTP, and HTTP and none of these work - however I am able to manually access the files through FTP or HTTP.  I see no indication on the logs of the servers that the phone is even attempting to access them. I have tried entering my server address as and and neither work.  The phone is on the same VLAN and switch as the FTP/TFTP/HTTP server.  I am able to ping the phone from the server and access the HTTP config of the phone.  I have even put it onto a switch with just the server and the phone and it still does not even see the boot server.  I have tried static and DHCP for the phone.


Any thoughts as to what I could possibly be doing wrong?



Message 1 of 3
Polycom Employee & Community Manager

Re: Cannot upgrade a Soundstation IP 5000 / cannot contact boot server

Hello @Mfalenski,

welcome to the Polycom Community.

We would need a wireshark trace from a spanned port to see what the phone is doing. I assume the phone itself works and registers to a SIP server?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Occasional Visitor

Re: Cannot upgrade a Soundstation IP 5000 / cannot contact boot server

I do have it connected and working with our phone system, an Allworx 48x and it works fine.  I was told to get it updated to the latest versions for better compatibility and security. 

I will try to get the logs posted shortly.



Message 3 of 3