• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-24-2014 11:24 AM

HP Recommended

I have come into what I believe to be a first revision Polycom 650 (6 linekeys, same body type, only visible difference is the Hold button has the Pause symbol on it).

 

When it boots it stops at a screen with a 90 second wait that says "Preliminary bootROM, beta use only."  

 

Pressing the ABOUT key it says Rev: 3.2.3.0001 24 Jan-07 18:46

 

When I press start or let the timeout expire it will download the bootROM on the server I have set up but it fails saying "Error updating bootrom!"  (it also says this in the logs it uploads).  I've tried a number of different bootroms: 262, 323, 400, 410, 411, 423 all result in the same problem.

 

Is there some trick in updating the bootrom out of this beta image?

2 REPLIES 2

‎01-24-2014 11:55 AM

HP Recommended

Hello mcsmith86,

welcome back to the Polycom Community.

I am unsure where you have gotten this phone from but it is Polycom property and usually only handed out to partners for evaluation purposes or testing of Software.

 

You will be unable to do anything with this phone as the software for it is not public.

 

It should have been returned to Polycom once whoever received it was finished testing the unit.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-27-2014 02:43 PM

HP Recommended

Bummer.  It was acquired in a lot of phones off of Ebay, the others are good to go.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.