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Certain settings not being applied from my configuration files


Certain settings not being applied from my configuration files


So I created a configuration file and this is what it looks like:


<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 13-Jul-14 21:03 -->
<!-- Created 01-01-2007 00:10 -->
        softkey.2.label="Park 701"
        softkey.3.label="Park 702"



Most everything works, but for some odd reason certain settings like the admin password and VLAN ID don't apply.  Is there something I'm missing?


I have upgrade the phone the latest software and have reset/formatted the phone multiple times.  Some settings will apply (i.e. changing Park 702 to Park 703 will go through), but others don't.


I also don't understand why there are some settings that also have an associated ".set" setting:




The documentation makes no mention of this...




Message 1 of 2
Polycom Employee & Community Manager

Re: Certain settings not being applied from my configuration files

HelloMike ,

welcome to the Polycom Community.


Any device.x Parameter needs to have at least device.set="1" activated in order to work.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=




Jul 10, 2013 Question: How can I use VLAN's with Polycom phones?

Resolution: Please check => here <=


Above posts show the correct usage examples.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2